Billing Manager

Full-time

Description

The Billing Manager is responsible for overseeing and executing all billing operations across the organization. This role ensures the timely and accurate invoicing of customers merchants and strategic partners while also driving efficient payment processing and reconciliation activities. The Billing Manager maintains a robust and organized financial record-keeping system and is accountable for upholding billing accuracy compliance and operational excellence.

In addition to managing daily workflows the Billing Manager provides leadership and direction to a small team of 12 billing professionals fostering a collaborative and high-performance environment. This role also serves as a key point of contact for customers merchants and partners proactively addressing inquiries resolving discrepancies and ensuring all payment timelines and service expectations are consistently met.

Key Responsibilities & Objectives

• Maintains an accurate compliant and up-to-date billing system to support organizational financial operations
• Develops implements and updates billing policies and standard operating procedures (SOPs) to ensure consistency and operational excellence.
• Monitors end-to-end invoicing and collection processes including issuing dunning notices to merchants and partners for failed or overdue payments.
• Reviews approves and processes refunds and credits in accordance with company guidelines.
• Serves as a primary point of contact for customer inquiries proactively resolving billing discrepancies and collaborating with internal teams to maintain accurate financial records.
• Negotiates payment terms and resolutions with customers and merchants in situations involving delayed or outstanding payments.
• Completes all required reporting activities within established deadlines ensuring data accuracy and transparency.
• Maintains comprehensive records of invoices deposits communications and all documentation related to payment collection.
• Monitors customer account activity to identify non-payments delayed payments and irregularities taking appropriate action as needed.
• Trains mentors and supports staff members within the billing department fostering a knowledgeable and efficient team environment.

Requirements

Required Experience :

Manager

Key Skills

Revenue Cycle Management,Athenahealth,ICD-10,Management Experience,Medical Coding,ICD-9,Medical Billing,Budget management,CPT Coding,Leadership Experience,Medicare,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1