Strategic Account Manager

About Silo

Help us rebuild the oldest system in the world - the agricultural supply chain

Silo builds technologies which bring efficiency and transparency to the agricultural supply chain. Our modern ERP dramatically increases profits, improves product freshness, and reduces food waste for wholesalers, distributors, shippers, and importers.

We are a highly motivated team of engineers, designers, business and agricultural specialists taking on the challenge of transforming a centuries old industry. We are looking for self-motivated team members who crave a challenge and feel energized to work cross functionally to realize Silo's enormous potential.

Why Silo

We will work hard to make sure your decision to join us is worthwhile and rewarding. You'll learn how a start-up operates and learn skills that will help you at any point in your career. You will be empowered to take initiative and get support to execute an idea from beginning to the end.

Focus : Large Fresh Produce Accounts Location Required : Central Valley, Salinas Valley, or Central Coast, CA

About Silo

Silo is rebuilding one of the world's oldest systemsthe agricultural supply chain. We create modern ERP and labor management technology that increases visibility, efficiency, and profitability across the produce industry. Operators use Silo to improve margins, enhance product freshness, and reduce waste from field to distribution.

About Pet Tiger

Pet Tiger, part of Silo Technologies, provides labor management, payroll compliance, and productivity tracking software for growers, packers, and shippers in specialty crops. Customers rely on Pet Tiger to track labor costs, improve compliance, and gain real-time operational insights from field to warehouse.

Position Summary

The Strategic Account Manager owns and grows relationships with Pet Tiger's largest and most operationally complex customersgrowers, packers, shippers, and vertically integrated fresh produce operations.

You will collaborate with operators managing labor across cultivation, harvesting, packing, quality control, warehousing, shipping, and distribution. Your understanding of fresh produce operations, labor models, compliance, forecasting, and multi-site workflows will position you as a trusted advisor who drives long-term customer success.

This role is ideal for professionals with experience in fresh produce, agricultural operations, supply chain, labor management, or agricultural technology who enjoy solving operational challenges, expanding customer adoption, and maximizing value across strategic accounts.

Key Responsibilities Strategic Account Ownership Manage and grow a portfolio of high-volume growers, packers, and shippers.Build trusted relationships by understanding crop cycles, labor models, multi-site operations, and compliance requirements.Serve as a strategic partner supporting day-to-day operations and long-term labor and cost-efficiency goals. Customer Success & Retention Lead renewal strategies and ensure strong customer satisfaction and KPI attainment.Translate operational challengeslabor efficiency, QC accuracy, pack / ship workflows, field costinginto actionable technical solutions.Partner with Customer Success to ensure consistent onboarding and adoption across field, packing, and logistics teams. Expansion & Value Delivery Identify opportunities to expand into additional modules (payroll, reporting, equipment tracking, field costing).Participate in cross-functional upselling with Customer Success, Product, and Sales.Provide value-driven recommendations and support business reviews tied to forecasting, labor trends, and cost improvements. Produce Market Insight & Customer Advocacy Apply knowledge of produce seasonality, labor trends, compliance, and quality standards.Communicate field insights to Product and Leadership to influence roadmap and GTM strategies.Support creation of customer success stories that highlight labor-cost reduction, productivity gains, and operational visibility. Cross-Functional Collaboration Collaborate with Customer Success, Support, Product, and Engineering to align on customer workflows and needs.Maintain accurate CRM documentation (HubSpot) including workflows, site structures, and expansion opportunities.Position additional modules and enhancements when valuable to the customer.

What You Bring (Produce Industry Qualifications) 5+ years in account management, customer success, operations support, or B2B software within agriculture, produce, or labor-heavy environments.Strong familiarity with produce operations : cultivation, harvesting, packing, QC, logistics, forecasting, and compliance.Experience supporting multi-site or regionally dispersed operations such as farms, packing houses, or distribution centers.Ability to translate complex business and operational issues into scalable technical solutions with measurable outcomes.Experience with cross-functional upselling of systems and modules.Strong analytical skills for interpreting operational data, labor metrics, productivity trends, and cost drivers.Skilled at diagnosing workflow bottlenecks and collaborating across teams to improve efficiency.Excellent relationship-building and communication skills with operators, supervisors, and executives.CRM proficiency (HubSpot preferred). Ability to travel regionally (35–55%).

Compensation & Benefits

Salary Range : $80,000 – $100,000 annually, commensurate with experience.

Performance Incentives :

Bonuses tied to retention, customer satisfaction, and operational KPIs.Structured compensation plan for all upselling and cross-selling of Pet Tiger / Silo modules.

Benefits :

Medical, dental, and vision insurance401(k)Paid time off and holidaysRemote work flexibility within required regionsTravel reimbursementProfessional development opportunities

Success Metrics High renewal rates and strategic account retentionExpansion revenue and multi-module adoptionStrong customer satisfaction (NPS / CSAT)Measurable improvements in usage, productivity, and labor efficiencyAccurate account plans, forecasting, and cross-functional alignmentValuable field insights contributing to product enhancements and GTM strategy

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