Store Manager - Capitola

Store Manager

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

The Store Manager leads sales and customer service efforts at Macy's. They oversee all aspects of store operations including selling / service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, they cultivate growth among their team. Additional duties are performed as assigned.

What You Will Do

Sales

Drive sales by fostering a customer-centric selling culture

Develop the team through coaching, follow-up, and recognition

Ensure adherence to weekly business review amongst leadership team; support action plans to address deficiencies

Identify business-driving opportunities

Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards

Actively manage hours by ensuring strong attendance and weekend hours utilization

Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits

Provide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the team

Establish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and procedures

Customer

Coach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experience

Mentor Sales & Customer Service Managers to actively coach Colleagues using weekly Sales Reports and engage with Colleagues through formal and informal observations focused on selling behaviors

Review and utilize all reports and Colleague observations to provide constructive feedback to leaders and identify areas for improvement

Celebrate and recognize successful selling behaviors; coach the store team to continuously improve sales performance

Ensure active supervision presence throughout the store

Maintain high standards of customer readiness; ensure a clean, organized, and easy-to-shop store environment

People

Recruit a qualified team of sales-focused leaders and build a talent pipeline for future advancements and promotions

Ensure timely completion of required training and leadership engagement with new hires

Promote a culture of recognition by executing Macy's recognition programs and energizing, engaging storewide rallies

Actively fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas

Hold leadership team accountable for consistent coaching

Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover

Use talent strategies and tools for colleague talent development, promotion, and advancement

Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues

Manage the team to meet or exceed performance and behavioral expectations

Address complaints and resolve problems with colleagues

Lead the team in supporting local community initiatives, contributing to stronger, healthier places to live and work

Maintain regular, dependable attendance and punctuality

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Team Development : The ability to see the potential in others and seeking to unleash it, helping colleagues reach their goals and perform to the best of their ability

Drive for Results : Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion

Strategic Impact : Knowledge of how to visualize, plan and lead the execution of critical strategies for the success of the organization

Collaboration : Understanding the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.

Team Alignment : Ability to motivate and empower colleagues and teams to work together toward the same vision

Prioritization : Assessing the relative importance of activities and assignments, making adjustments as necessary to effectively manage workloads and ensure goals are achieved

Who You Are

Candidates with a High School diploma or equivalent work experience in a related field are encouraged to apply

5+ years of direct experience

This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.

Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders

May involve reaching above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include :

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal / financial advice

Tuition reimbursement

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.