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Customer Service Assistant II

Customer Service Assistant II

BlueScope Buildings North America, Inc.Memphis, TN, US
30+ days ago
Job type
  • Full-time
Job description

Company Description

For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future - we look forward to hearing them!

The Customer Experience Representative serves as the primary contact for customers and / or consignees of BlueScope Coated Products. The Customer Experience Representative is responsible for customer communication, order entry, and inventory management. The Customer Experience Representative ensures that customer requirements are met and that customers are satisfied with the company services.

Primary Duties & Responsibilities

Supports Customer Orders

  • Receives customer purchase orders and enters sales orders & work orders
  • Audits their own order entry as well as order entry of others as part of the contract review process
  • Enters and updates as needed accurate Requested Date, Promised Date & Scheduled Date for every order
  • Item creation
  • Communicates proactively with internal and external customers
  • Coordinates APQP process for new customers and or new products for existing customers

Reporting

  • Communicates the weekly customer scheduling requirements to Customer Experience Team Lead
  • Responsible for the creation and reporting of customer specific open order status and other customer reporting on a daily, weekly, monthly, quarterly basis
  • Responsible for communicating daily with all levels of employees to assist in resolving problems and achieving company goals
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

    • Dispute Resolution

  • Coordinates the resolution of customer issues & problems with Quality, Operations & External Sales
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Determine charges for services requested
  • Refer unresolved customer grievances to designated departments for further investigation
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

    • Other Duties

  • Responsible for understanding and complying with the fundamental principles associated with the Quality and Environmental Managements systems in place at BlueScope Coated Products
  • Complete all assigned training and testing
  • Keeps equipment and work area clean and orderly
  • Ensure compliance with federal and state laws

    • Education & Experience Qualifications

    Minimum :

  • 2 Years experience in a related role

    • Preferred :

  • Bachelor's degree

    • Working Conditions & Physical / Mental Demands

  • Work assignments are typically deadline driven
  • Computer usage may be required up to 90 percent of the time and include heavy periods of keyboarding, repetitive motion, and / or eye strain
  • Work requires continuous mental attention and high alertness
  • Significant reading in English required via Internet and / or bound volumes
  • Work may be sedentary, or desk bound
  • May be required to conduct presentations, facilitate training, and / or speak in front of large groups of people
  • Required by telephone and / or in person
  • Required to distinguish colors on monitoring equipment, paper copy, computer screen, or for safety purposes where vision impairment may be life threatening
  • Activities performed less frequently may nevertheless be essential functions.

    • The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

    Additional Information

    The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

    The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.

    EEO : Employer / M / F / Disabled / Protected Veteran

    BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.

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