Meeting & Convention Services Manager (Miami)

JOB TITLE : Meeting & Convention Services Manager CONVENTION SALES DEPARTMENT

The Greater Miami Convention & Visitors Bureau (GMCVB) is seeking a top-notch Meeting & Convention Services Manager to join our Convention Sales department.

JOB SUMMARY :

The Meeting and Convention Services Manager is responsible for providing professional planning support and destination services to meeting planners hosting meetings and events in Miami-Dade County. This role serves as a key liaison between clients and local hospitality partners, ensuring a seamless and positive experience before, during and after each event. This position enhances client satisfaction and contributes to repeat business and the overall success of the Greater Miami Convention & Visitors Bureau.

RESPONSIBILITIES :

• Primary contact for meeting planners and convention clients once business is confirmed.
• Provide destination expertise and assistance with logistics such as venue selection, transportation, and local service providers.
• Coordinate pre-convention meetings, site inspections, and city-wide service planning with clients and partners.
• Serve as liaison between clients and local hotels, convention centers, transportation providers, and other community partners.
• Oversee the implementation of citywide convention services, hospitality desks, signage, and local ambassador programs.
• Manage convention marketing support to enhance attendee experience such as custom registration website landing pages, welcome signage at MBCC and Miami International airport.
• Support housing and registration processes in collaboration with partner organizations or third-party providers.
• Build and maintain strong relationships with hotels, venues, local government, and community stakeholders.
• Represent the organization at industry conventions and tradeshows as well as local hospitality meetings and industry events.
• Manage assigned budgets for convention services programs and promotional activities.
• Track service usage, client feedback, and event impact for reporting and ROI analysis.
• Prepare post-event evaluations and contribute to annual goals, metrics, and departmental planning.
• Stay informed on industry trends, competitor destinations, and emerging technologies in meetings and conventions.
• Uphold organizational standards for customer service, inclusion, and sustainability.
• May work on special projects as needed and perform other duties as assigned in support of the companys mission.
• Collaborate closely with the Sales Department to ensure seamless client satisfaction before, during and after each event.
• Submit biweekly Whats Happening highlights of high visible conventions and events the convention service team is working on.

QUALIFICATIONS :

BENEFITS :

We offer a comprehensive benefits package including :

ABOUT US :

The Greater Miami Convention & Visitors Bureau is the official, accredited destination sales and marketing organization for Greater Miami and Miami Beach. A global leisure and business destination that delivers culturally rich, diverse, and innovative experiences inspiring boundless passion in visitors and residents alike.

Learn more about us on our website : www.miamiandbeaches.com

MISSION :

To Generate travel demand to Greater Miami and Miami Beach, to maximize economic impact to our community, ensure industry resiliency, and elevate the resident quality of life.

HOW TO APPLY :

Send Resume & Salary Expectations to : employment@GMCVB.com

NO PHONE CALLS PLEASE