Customer Service Representative (Buffalo)

Job Title : Customer Service Representative

Job Location : Buffalo, NY

LinkedIn Job ID : 4342001362

Pay Rate : $25.00 / hr [Weekly Pay]

Shift Timings : 08 : 00 AM to 04 : 30 PM [Monday to Friday]

Contract Duration : 06 Months

Job Description :

• Serve as a liaison between customers and internal teams, ensuring professional interaction and support.
• Process and monitor customer orders, coordinate inquiries, provide updates, and resolve issues including quality, warranty, and shipping concerns.
• Enter orders, convert quotes, manage pricing, discounts, and commissions.
• Provide accurate and timely updates on lead times, material availability, and troubleshooting.
• Coordinate with Engineering, RMA / Warranty, and other internal teams to meet customer requirements.
• Address shipping discrepancies, payment disputes, and handle order cancellations.