Operations Manager – Real Estate Solutions

The Operations Manager is a key contributor in the Real Estate Solutions team, responsible for overseeing day-to-day operations related to Single Family Rentals (SFR), Facilities Management (FM), and Real Estate Marketing. This position ensures the successful delivery of high-quality services within budget and timelines while maintaining a focus on customer satisfaction. The Operations Manager will work closely with both internal teams and key customer liaisons, ensuring operational projects meet or exceed expectations. The role drives strategic objectives, supports process improvement, and ensures compliance with safety, quality, and customer requirements.

Essential Functions and Duties :

• Build and maintain relationships with key customer liaisons, serving as a trusted and strategic advisor.
• Review and analyze the customer journey, leveraging a consultative approach to help clients resolve issues and achieve their goals.
• Develop, implement, and refine operational processes and best practices, ensuring projects are managed efficiently, including project timelines, specific documentation, and resource scheduling.
• Facilitate collaboration and workflow across project teams, including external third-party service providers, ensuring timely and successful project deliverables.
• Communicate proactively with both internal and external stakeholders to understand customer needs, drive retention and growth, and share key insights and learnings.
• Develop, monitor, and report on Key Performance Indicators (KPIs) and operational data as directed.
• Contribute to the overall strategic direction of the organization by ensuring that projects meet safety, quality, and customer satisfaction requirements.
• Drive continuous improvement by implementing tools and frameworks to enhance operational efficiency.
• Contribute to creating a high-performance culture focused on achieving and exceeding operational objectives.

Knowledge, Skills, and Abilities :

Required Qualifications :

Preferred Qualifications :