Customer Care Systems Manager

A company is looking for a Customer Care Systems Lead to optimize the Customer Experience team's tech stack. Key Responsibilities Lead end-to-end technical projects that enhance CX platforms Oversee daily operations of the CX tech stack to ensure SLAs are met Implement and automate workflows to improve the customer experience Required Qualifications 3+ years of experience in a Customer Experience environment Familiarity with tools like Zendesk, MaestroQA, and Playvox Experience running CX integration projects or implementing technical solutions Strong analytical skills and ability to translate business requirements into solutions Passion for continuous improvement in customer support tools