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Substance Use Disorder (SUD) Clinical Care Navigator

Substance Use Disorder (SUD) Clinical Care Navigator

Spring HealthRemote, US
30+ days ago
Job type
  • Full-time
  • Remote
Job description

What you’ll be doing

  • Telephonic screening, brief intervention, and referral of members to a treatment provider (SBIRT model).
  • Apply active listening, psycho-education, and motivational interviewing skills to understand each member’s needs and provide support as they set goals to decrease substance use and / or to achieve successful recovery.
  • Utilize ASAM criteria, identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health SUD program or provider.
  • Provide consultation regarding mental health concerns and family / relationship issues, as appropriate to member needs.
  • As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis.
  • Utilize written communication skills to interact with members and providers through email.
  • Document information, maintain accurate records, perform follow-ups, and track progress within several systems, including an EHR within required timeframes.
  • Identify and problem-solve issues that serve as a barrier or disruption to care.
  • Interact with multi-disciplinary teams such as care support, provider operations, and benefits / billing to ensure a smooth member experience.
  • Participate in staff meetings, case consultations, and trainings.
  • Assist with onboarding and mentoring new team members.
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you

  • Required mental health license : LCSW, LMFT, LPC.
  • Minimum of 2+ years of SUD clinical care experience.
  • Experience with motivational Interviewing, SBIRT and Triage.
  • Knowledge of ASAM criteria, contingency management, and MAT.
  • Excellent listening, written and verbal communication skills.
  • Acknowledge and embrace diversity and inclusion.
  • Experience working with diverse populations..
  • Motivated to go above and beyond for members to provide a high-touch experience.
  • Tech-savvy : must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
  • Able to multi-task and context switch!
  • KPIs will include : metrics on connection to care, care conversion, clinical outcomes and member satisfaction.

    • Bonus qualifications

  • SUD licensure or certifications
  • Bilingual
  • Willing to work later work hours or PST

    • The target base salary range for this position is $33.33 - $42.31 Hourly , and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

    Hypergrowth meets impact

    What to expect working here :

  • You will be held accountable to an exceptionally high bar and impact
  • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
  • You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
  • You will create processes & products that have never existed before
  • You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
  • Change is a constant here : your role, team, responsibilities, and success metrics will shift as the company grows

    • And…

  • You get to be surrounded by some of the brightest minds in the field
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, & humility from leadership
  • You will be empowered to constantly challenge the status quo
  • You get the space to experiment & innovate
  • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
  • You will become more resourceful and resilient
  • You get to be part of a winning team that opens doors in the future

    • Benefits provided by Spring Health :

    Your Total Health :

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual account which is valued at $199 / year per user. HSA and FSA plans available
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • 10 allocated sick days per year
  • Flexible paid time off in addition to 12 paid holidays throughout the year
  • Access to, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Spring Renewal : When you hit your four-year Springaversary, you’ll be awarded afourweek , fullypaid , sabbatical leave to renew and recharge.

    • You And Your family :

  • 4-4.5 months of fully paid parental leave
  • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
  • Access to fertility care support through , in addition to $4,000 reimbursement for related fertility expenses

    • Supporting you financially through :

  • Our People team benchmarks all salaries using thefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment

    • Creating a culture you can thrive in :

  • Flexible work arrangements : 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
  • Focus Fridays : no meetings, no distractions, just time for you to get work done.
  • Focus Weeks : In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
  • Up to $1,000 Professional Development Reimbursement per calendar year.
  • 200 per year donation matching to support your favorite causes
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    Substance Use Disorder • Remote, US