Senior Desktop Support

3-6 Month Contract

Day-to-Day :

• Provide deskside support to NY office users for hardware, software, and AV issues.
• Image, configure, and maintain PCs, laptops, and mobile devices.
• Troubleshoot printing, local network, and server issues.
• Install, move, and maintain server equipment in racks.
• Act as liaison between NY office and Boston IT team.
• Train users on firm software applications and document scanning tools.
• Support videoconferencing and other AV equipment.
• Coordinate IT requirements for attorneys traveling internationally.
• Track and document support issues in the ticketing system.
• Assist with system updates, reboots, and other off-hours IT tasks.
• Support key IT initiatives impacting the NY office.
• Ensure technology policies and security procedures are followed.

Must-Haves :