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Bilingual Call Center Representative

Bilingual Call Center Representative

Impact Solutions, IncRiga, RIX, US
30+ days ago
Job type
  • Part-time
Job description

BILINGUAL CALL CENTER REPRESENTATIVE / HYBRID WORK FROM HOMERiga, Latvia

EUR €18,000 to €20,400

Urgent Need!

Previous experience in customer service / call center environment is of preferred

Work Experience / Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users
  • Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
  • Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
  • Escalate priority issues per client specifications to the immediate lead as applicable
  • Work independently and within a team
  • Communicate well with internal and external contacts
  • Provide exemplary customer satisfaction
  • Meet quality standards on all handled contacts
  • Complete hours of staffed time on all rostered days
  • Handle contacts while maintaining the targets defined for the project : response time, handle time and resolution rate aligned with Project KRAs.
  • Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
  • Attend trainings as required

Preferred Competencies

  • Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,
  • Optimistic, friendly, positive, and self-motivated personality,
  • Ability to work in team,
  • Service oriented profile and with a focus on problem solving,
  • Ability to work shift hours / part time (to the extent legally possible), adapting fast on change of prioritization.
  • For agents handling written customer contact : Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute,

    • Benefits

  • Premium Medical Insurance :  Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
  • OVP (Compulsory Health Examination) :   Full coverage.
  • Development Opportunities :  Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
  • Attractive compensation and allowances - Basis role and experience.
  • Work Culture and Environment :   Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
  • Hybrid Work Model : Transition to a hybrid model after meeting performance standards and depending on business needs.
  • Work from Home on Late Shifts : Option to work from home whenever you work late shift hours, providing you with the flexibility to manage your schedule effectively.

    • Language :

    Must be fluent in : (as well as English)

  • Danish
  • Dutch
  • Finnish
  • German
  • Norwegian
  • Swedish
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    Call Center Representative Bilingual • Riga, RIX, US