Front of House Manager

We are seeking a Front of House Manager for our busy Lebanese shawarma restaurant. This role is perfect for someone who is energetic, friendly, and experienced in customer service. You will lead the front-of-house team and ensure every guest has an excellent experience.

Arabic language skills are required, as many of our customers speak Arabic.

Greet and interact with customers warmly and professionally

Manage front staff (cashiers, servers, runners) and ensure smooth daily operations

Handle customer concerns and resolve issues quickly and respectfully

Monitor cleanliness and appearance of the front area

Organize shifts and staff schedules

Train new team members on service standards and menu items

Handle cash register and daily sales reporting

Ensure excellent service during busy hours, especially at night

Fluent in Arabic and English (spoken)

Strong communication and leadership skills

Friendly and confident with guests

Ability to stay calm under pressure

Comfortable working late nights and weekends

Basic knowledge of Lebanese cuisine is a plus

Customer service & problem-solving

Team leadership

Time management

Conflict resolution

Basic computer skills (POS system)

Cash handling