Area Delivery Manager

Area Delivery Manager

Reporting to the Delivery Director, this role will lead the execution of the Delivery operations to become Faster, Stronger and Better. As an Area Delivery Manager you will drive activities to achieve cost targets and improve performance in the areas of service, efficiency, safety and capability.

You will maintain positive employee relations while driving significant change. The Area Delivery Manager will oversee delivery in a single or multiple sales / Go-To-Market (GTM) location(s) within an assigned geography and will manage between 2-9 Delivery Team Leads who manage our frontline Drivers.

You will partner with key stakeholders in various functions such as GTM, Sales and Warehouse to ensure local sites execute against delivery performance indicators.

Responsibilities

• Provide leadership to Delivery Team Leads and Delivery Drivers with varying job responsibilities including logistics, distribution and customer service through effective cross functional communication
• Build and maintain strategic partnerships with customers and drive customer satisfaction through superior service and execution
• Ensure the team delivers volume and revenue results while managing costs
• Driving key performance indicators including; As Delivered as Scheduled (ADAS), Haul backs, Two-For-One, total OT hours, direct labor cost per case, and DOT Compliance.
• Direct and Support all delivery activities within a specific geographic area to deliver against operating and AOP commitments to the company.
• Identify and coordinate improvements in delivery operations within specific geographic area of division to meet cost objectives and performance standards.
• Evaluate local personnel capabilities, skills and resource alignment to ensure performance against objectives.
• Identify day-to-day operational issues and develop strategic solutions to drive towards short and long term performance goals.
• Establish clear performance and behavioral expectations for all employees, builds people capability through effective employee relations, hiring, training and communication for front-line hourly and salaried personnel.
• Support GTM escalations to resolve service issues.
• Provide input into customer service, ensures locations meet expectations.

Compensation and Benefits :

Qualifications