Digital Adoption Technical Program Manager

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KPMG is currently seeking a Digital Adoption Technical Program Manager to join our Digital Nexus technology organization.

Responsibilities :

• Serve as the organization's technical subject matter expert on the WalkMe platform, providing guidance on solution architecture, integrations, and platform capabilities while leading the technical development of high-profile solutions
• Act as a liaison between business, IT, and vendor partners to translate requirements into technical solutions, and regularly communicate progress, timelines, and resource needs to senior leadership
• Design, implement, document, and maintain WalkMe governance, including branding, change management, and best practices to ensure scalability, reliability, and new feature adoption of WalkMe's updates / releases
• Oversee rigorous QA processes, conduct builder audits, and manage troubleshooting for all key WalkMe implementations to maintain high standards across the enterprise
• Lead and mentor a team of technical Digital Adoption Platform (DAP) builders and analysts, fostering skill development, promoting collaboration, and ensuring accountability for high-quality outcomes
• Analyze platform usage data to identify opportunities for enhancement and develop technical documentation and training materials to support team and stakeholder enablement
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications :

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KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants : Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.