Shift Leader

JOB TITLE : LC Shift Leader

CLASSIFICATION : Non-Exempt

SUPERVISOR : General Manager

MANAGERIALLY RESPONSIBLE FOR : Team Members

POSITION OVERVIEW (ROLE) :

The Shift Leader is responsible for operations during assigned shifts, including but not limited to supervision of crew members and staffing levels, quality food preparation, safety and sanitation, and housekeeping.  The Manager will take responsibility for setting the expectation for all team members to work as a team to maximize productivity and always achieve standards, whether it is cleanliness, organization, food quality, or speed and accuracy of the team.  The Manager ensures that all team members are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

ESSENTIAL JOB FUNCTIONS : (JTA)

1. Deliver Shift Execution

• Own Shift Operations
• Open / Close Restaurant
• Working manager
• Completes daily checklists & leverages tools for high performing shifts
• Ensures SOPs are being followed
• Owns daily / shift goal setting
• Executes shift huddles and team member communication
• Monitor daily cash management
• Handle guest interactions
• Leads culture, service model, & core values during each shift
• Responsible for safety and security during shift

2. Support team member development

3. Support Financial Performance

ACCOUNTABILITIES :

RESPONSIBILITIES :

Carries out responsibilities in accordance with the organization’s policies and applicable laws. With input, support and approval from the General Manager or Upper Management, responsibilities include screening applicants, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS / REQUIREMENTS :

JOB SPECIFICATIONS :

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The working conditions can be a very fast paced environment at times, mostly indoor work, but may include some outdoor events where climate will vary from extreme heat in summer to freezing in winter. May work with hot, cold, and hazardous equipment as well as operate phones, computers, printers, and other office equipment. The noise level is moderate to loud. Hectic work environment with occasional periods of big workloads. May be required to work evenings, weekends and / or holidays.

DISCLAIMER :

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.