C-Suite IT Support Technician IIDenken Solutions • San Jose, CA, United States
C-Suite IT Support Technician II
Denken Solutions • San Jose, CA, United States
18 days ago
Job type
- Full-time
Job descriptionProvide onsite and remote technical support to C-level executives and VIPs with urgency, discretion, and professionalism. Troubleshoot and resolve hardware, software, and connectivity issues across Mac iOS and Windows environments . Proactively maintain, configure, and update devices to ensure optimal performance and minimal downtime. Liaise between executive users and internal IT teams or vendors for escalations and follow-through. Set up and support secure videoconferencing, presentation systems, and mobile device configurations. Maintain clear, respectful, and jargon-free communication with stakeholders under high- pressure scenarios. Track and log incidents, resolutions, and device history to support continuous improvement and audit readiness. Be adaptable, resourceful, and ready to "jump in" at a moment's notice with solutions- first thinking. 3-5 years of experience in senior-level IT support, ideally supporting executive or VIP users. Proficiency with both Mac iOS and Windows operating systems, including system recovery, troubleshooting, and advanced configuration. Experience supporting enterprise applications such as Microsoft 365, VPNs, and mobile device management tools (e.g., Intune, Jamf). Strong understanding of security protocols and handling sensitive information with discretion. Must have experience setting up a conference room meeting. Ability to work effectively in a high-pressure, time-sensitive environment with minimal supervision. Outstanding verbal and written communication skills; ability to explain technical issues to non-technical users. Professional presence and presentation must adhere to a dress-to-impress standard appropriate for C-suite environments. High School diploma is a requirement, but AA or higher is highly preferred. Technical certifications are a plus. Experience in high-tech industry a strong plus. Certifications such as CompTIA A+, Microsoft Certified : Modern Desktop Administrator, or Apple Certified Support Professional (ACSP). Experience with VIP-level support in a global or multinational organization.
Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 892-1655
On-Site role
Job Description :
- We are seeking a highly skilled and polished C-Suite IT Support Technician to provide direct, white-glove technical support to senior executives in a fast-paced, mission-critical Global Corporate environment .
- This individual must be a technical expert with exceptional soft skills, capable of resolving issues efficiently, communicating clearly with time-sensitive stakeholders, and maintaining a professional demeanor under pressure.
Key Responsibilities :
Required Qualifications :
Education :
Preferred Qualifications :
About us :
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values : R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.
For more relevant job opportunities please visit our website : Denken Solutions Careers
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