Hosted Solutions Director (Erie)

Hosted Solutions Director

SUMMARY :

This position is responsible for the design, support, implementation, and management of the health systems hosted by private cloud solutions. Other administrative duties apply, including, but not limited to : budgeting, cost containment, policy and procedure development, and strategic planning.

• Other duties include : Direct supervision and management of the daily functions of the department. Which includes :
• Interviewing and hiring new staff.
• Ensuring that new employees and annual evaluations are thorough and given in a timely manner.
• Effecting any necessary employee comments and dismissal action in conjunction with the Director of Human Resources.
• The training of new employees and on-going on-the-job training with all staff.
• Reviewing all time sheets to ensure they are properly filled out and submit them in a timely manner for staff assigned to his / her department.
• Scheduling staff working hours and assigning staff to areas to provide adequate coverage within the Agency's requirements without previously authorized overtime.
• Periodic direct observation of staff performance and providing feedback to staff on their performance.
• Managing / Running team meetings within their department.
• Consulting with software and hardware vendors and other establishment workers to solve problems impeding computer processing.
• Meeting with users to determine quality of service and identify needs.
• Design, implement, support, and manage the health system wide IT specialty area assigned to you by the CIO.
• Provide IT support to all affiliate end users in the regions assigned.
• Provide IT support for affiliate IT systems and software in the regions assigned.
• Ensure all affiliate hardware and software security settings are maintained as specified by JHS Policy.
• Maintain all affiliate Active Directory standards as outlined by JHS Policy.
• Ensure affiliate end users are following JHS IT related policies.
• Create and maintain internal procedures for the deployment and support of affiliate systems.
• Create and maintain documentation on solutions to affiliate problems and ensure documentation is completed timely.
• Supervising regional technicians and ensuring they meet productivity user satisfaction standards.
• Participating in strategic planning related to the organization's information technology infrastructure.
• Managing related projects and adhering to budget constraints.
• Coordinate with vendors to identify solutions and resolve issues in timely manner.
• Assisting help desk staff with resolving issues and documenting resolutions in tickets.

QUALIFICATIONS :