Technical Systems Support Analyst

As a Technical Systems Support Analyst, you will play a crucial role in implementing and optimizing technical systems, software, and hardware solutions. This position provides an excellent opportunity to develop your expertise in specific technologies and become a Subject Matter Expert (SME) for both Store Support and Corporate Support teams.

Your responsibilities will include :

• Responding promptly to phone calls, ticket submissions, and deskside support requests based on priority.
• Effectively triaging and prioritizing tickets while maintaining timely communication with customers.
• Delivering high-quality SME support to the Service Desk, ensuring accurate tracking and resolution of incidents and problems within the ticketing system.
• Providing rapid, customer-focused support as required.
• Managing your time efficiently while handling multiple support requests through different channels (written tickets, verbal, and in-person).
• Testing, implementing, and documenting projects under the guidance of senior staff.
• Researching and testing modern technologies as needed for project work.
• Contributing to and enhancing the knowledgebase documentation for helpdesk and IT support, ensuring your areas of technical expertise are accurately documented.

Come be part of a dynamic team where your contributions will make a difference!