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Case Manager

Prestige Legal Solutions, P.C.Los Angeles, CA, US

24 days ago

Job type

Full-time

Job description

Prestige Legal Solutions, P.C. is a Los Angeles-based law firm specializing in California lemon law. We represent clients across the state who have purchased defective vehicles that qualify as lemons.

We are seeking a detail-oriented Case Manager to join our dynamic case management team. The Case Manger position is a full-time, salaried position, with the responsibility of managing tasks and activities as assigned and required by the Director of the Case Management Department and their assigned Paralegal and / or Attorney. This position and its related functions require interaction with many aspects of the Company. The overall effectiveness of the person in this role understands the importance of facilitating all content that flows between the Company's internal and external customers. Consistently showing responsibility for matters that have been delegated until completed is essential to achieve the desired results in this role.

Responsibilities :

Develop, implement, and support all legal efforts
Providing feedback on all functions
Act as the point of contact for the Client, Paralegal and lead Attorney
Suggest strategies to improve quality and efficiency or other enhancements.
Promote the Company philosophy and team atmosphere
Maintain the highest level of professionalism and customer service
As necessary reach out to client from time to time to update them on the progress of their case
Review repair histories and understand how impacts merits of case
Work closely with the Post Settlement Specialist, Case Specialist, Attorneys, and Paralegals to help answer concerns and questions including non-standard case matters
Maintain data accuracy
Calculate Buy backs
Collect and interpret required financial documents
Present settlements and Settlement Agreements
Provide translations to attorneys if applicable
Respond and reach out to clients using all methods of communication supported by the firm (email, phone, and SMS / text message)
Work with management to identify gaps and suggest new processes and / or refine existing processes while performing other position related tasks as needed and directed by management
Prioritize workload based on business objectives, established goals and best practices
Facilitate the pre-lit process and demand letters.

Qualifications :

Communication and people skills

Ability to participate as a productive member of the team

Good computer knowledge and skills

Proficient typing ability while handling phone calls and speaking to potential clients

Excellent telephone communication skills, including the ability to articulate professional responses, strong listening skills, de-escalation of problem calls, all while maintaining professional phone etiquette

2-3 years of sales and / or customer service experience in a prior customer facing role

Must have the ability to be empathetic, persuasive with a high degree of emotional intelligence

Must be an Independent and critical thinker, eager to identify and find creative solutions to client or business issues

Team-oriented with ability to work well with others in a collaborative, professional work environment

Proficient with Microsoft Office platform and applications (Word, Excel, Outlook, Teams)

Ability to handle and maintain multiple client relationships at once, and to understand where they stand in the lifecycle of a case

Bi or multi-lingual is a must (Spanish)

Benefits :

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (2-4 weeks)

15 Paid Holidays

401(k) with Company Match

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Emergency Insurance

Hospital Indemnity Insurance

Pet Insurance

Hybrid Work Schedule (2 days work from home)

Free Parking

Opportunities for Growth and Advancement

Pay : $68,640 annually + monthly bonuses

Prestige Legal Solutions P.C. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, termination, leave of absence, compensation, benefits, training, as well as disciplinary action. Prestige Legal Solutions P.C. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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Case Manager • Los Angeles, CA, US