Customer Service & Client Relations Associate

NOW HIRING : Customer Service & Client Relations Associate

At Voyager Consultants, we distinguish ourselves by fostering a fun work environment while consistently delivering exceptional results for clients across various industries. We prioritize the all-around development of their marketing specialists through inspiring and results-driven training programs. Our company is committed to the continuous growth of its associates, offering immersive training to help them gain experience in their new careers. We value our diverse team, strong camaraderie, and focus on productivity and efficiency to achieve client success.

At Voyager Consultants, we believe that every connection counts - especially the human ones. That’s why we’re looking for people-first individuals to join our growing team as Customer Service & Client Relations Associates. If you have a warm voice, an eye for detail, and a passion for helping others, this could be the role that launches your telecom career!

In this role, you’ll be the first person they see when they begin their journey with Frontier. Your role is more than just guiding them through our products; you’re ensuring that every step of the enrollment process is smooth, supportive, and simple.

The Duties of a Customer Service & Client Relations Associate :

• Welcome new customers with empathy and enthusiasm, ensuring they feel valued and informed from the very start.
• Guide individuals and families through the enrollment process for Frontier’s internet, phone, and streaming services.
• Answer questions clearly and confidently, ensuring customers feel secure and well-informed.
• Personalize solutions based on customer needs and recommend products and services that add value to their lives.
• Troubleshoot minor concerns during onboarding to ensure a smooth transition and an exceptional first impression.
• Document interactions accurately and maintain detailed records of customer enrollments in CRM systems.