Hotel Front Desk Agent

Job Description

Job Description

Job Title : Front Desk Guest Service Agent

Department : Front Office

Reports To : Front Office Manager / Hotel Manager

Location : Courtyard Marriott – Boone, NC

Employment Type : Full-Time / Part-Time

Shifts : 7 : 00 AM – 3 : 00 PM, 3 : 00 PM – 11 : 00 PM, and Night Audit 11 : 00 PM – 7 : 00 AM

About Us :

We are an award-winning Courtyard Marriott located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within — every leader at this property has worked their way up from positions like this one.

Our company has a strong history of successful internship students and is committed to ensuring a healthy work-life balance for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team.

Position Summary :

The Front Desk Guest Service Agent is the fulcrum of our property —the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.

Key Responsibilities :

Answer incoming phone calls promptly and courteously

Make, modify, and confirm guest reservations accurately

Check guests in and out efficiently while providing a warm welcome and farewell

Handle guest complaints and requests with professionalism and care

Adhere strictly to Marriott’s Steps of Service and brand standards

Manage transactions accurately using the property management system

Oversee stocking and cleanliness of The Market area

Assist guests by providing information about local attractions, dining, and directions

Collaborate with all departments to ensure seamless guest experiences

Requirements :

Previous hospitality experience is a plus but not required

Positive attitude, strong communication skills, and commitment to excellent customer service

Ability to work various shifts including day, evening, and night audit

Dependability and ability to multitask in a fast-paced environment

Basic computer skills and comfort learning property management software

Perks & Benefits :

Great associate discounts on hotel stays and dining worldwide

401(k) plan, health insurance, and paid vacation available after one year

Overtime and holiday pay at time-and-a-half

Cross-training and promotion opportunities within the hotel

Supportive culture valuing work-life balance

A proven path for career growth—leaders at this hotel started in roles just like this one

Why Join Us?

This is more than just a front desk position — it’s your gateway to a flourishing career in hospitality. Whether you’re a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you’re passionate about delivering memorable guest experiences and eager to grow, we want to meet you.