Customer Success Representative

A company is looking for a Customer Success Associate to support customer onboarding and maximize product value.

Key Responsibilities

Own the post-sales customer journey, including onboarding, adoption, renewal, and upsell

Establish and maintain long-term relationships with stakeholders and report on customer health metrics

Drive customer upsells by identifying and qualifying upgrade opportunities

Required Qualifications

1-3 years of experience in Customer Success or Account Management in the Cryptocurrency SaaS or Fintech space

Proven ability to manage the full customer lifecycle from onboarding to renewal and upsell

High emotional intelligence and motivation for learning and problem-solving

Ability to work independently and remotely in a fast-paced startup environment

Proactive attitude with strong organizational abilities to manage multiple priorities