Field Service Rep - Warren, MI

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description :

Reports to (job title) :

Retail Sales Leader

I. Position Description

Primary Duties and Responsibilities (details of the basic job functions) :

Provide a high level of support to the Insurance Agency and members, by servicing existing Insurance accounts : performing retention calls, processing applications, renewals, amendments, resolving customer problems, as well as selling membership and financial products (credit cards).

Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale. Takes insurance payments (initial, installment, lapse, or reinstatement). Responds to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products.

Refers to agent when appropriate. Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures.

Provides customer assistance through the performance of sales processing activities and assists management and agents when applicable. Conducts outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member / customer complaints and seeks assistance from management in complaint resolution as necessary. Participates in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities.

Responsibilities may include :

• Fulfillment, Maintenance and Servicing of insurance policies.
• Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification.
• Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations.
• Verify new business applications
• Refer relevant members / insureds to other lines of business (i.e. Travel and Life)
• Process insurance and membership payments
• Update electronic member information
• Maintain filing systems and provide other general Agency support

Supervisory Responsibilities (briefly describe, if applicable, or indicate None) :

None

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing / certifications) :

Experience :

Knowledge and Skills :

III. Preferred Qualifications

Education :

Experience :

Knowledge and Skills :

IV. Work Environment

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note :

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.