Support Specialist

About Augment Code

Augment Code is the only AI coding assistant built for professional software engineers working in large, production-grade codebases. Our Context Engine understands your entire repo, enabling developers to stay in flow while writing, reviewing, and understanding code. Backed by top-tier investors and trusted by engineering teams at leading tech companies, Augment Code is redefining how modern software is built.

About the role

As a Support Specialist at Augment Code, you'll play a crucial role as the voice the that guides developers through their AI coding journey. You'll be the critical bridge between cutting-edge AI technology and the developers who depend on it.

Key Responsibilities :

• Engage Augment customers via email every day, ensuring each case is acted upon quickly and resolved in a timely manner.
• Triage all issues, enabling the correct resource to engage on each issue, while ensuring all necessary context is gathered.
• Own end-to-end resolution of all sign-up, account, billing and
• Troubleshoot common issues and provide clear step by step instructions for resolution to our customers.
• Stay up-to-date with product updates to provide accurate information to customers
• Create compelling help-center content (articles, videos, tutorials) that scales support impact as well as internal runbooks of processes.
• Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements

Qualifications

Employee Benefits :

We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.

Augment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Augment Code's Applicant Privacy Policy.

Pay Transparency Notice : The actual base salary within the stated range will be based on a combination of factors such as an individual's skills, experience level, educational background, and other relevant job-related considerations.

Annual Base Salary Range

$90,000-$140,000 USD