Technical Support Analyst

1. Data Interpretation - Ability to analyze and interpret technical data and alerts to determine appropriate actions.

2. Problem Solving - Applying structured approaches to troubleshoot and resolve issues effectively.

3. Effective Communication - Clear verbal and written communication with customers, fleet managers, and internal teams.

The Business Systems Analyst analyzes science, engineering, business, and operations data to enhance electronic data processing systems and workflows. This role partners with internal teams and marine customers to translate business needs into technical actions, monitor fleet equipment health, triage alerts, and drive timely resolution via the digital ecosystem and Salesforce

What You'll Do

Core BSA Responsibilities

Gather requirements from business units and translate them into specifications for developers and technical teams.

Consult with stakeholders to understand information processing and computation needs; assess system capabilities and constraints.

Prepare cost-benefit and ROI analyses to inform implementation decisions.

Observe / assess user workflows (including interviews / surveys) to determine how information is processed and where automation or improvement is needed.

Coordinate and link systems to improve compatibility and enable data sharing; partner with management to align on system principles.

Expand or modify systems to support new purposes and improve workflow.

• Monitor equipment using Digital Tools; review alerts, determine severity, and take action with the Technical Lead, CORE Manager, Fleet Manager, and customers
• Crossreference multiple digital tools while troubleshooting to validate findings and reduce false positives
• Provide technical guidance to customers, Fleet Managers, and dealer service teams during trouble calls; document issues and status in Salesforce
• Clearly communicate noted issues and next steps to customers via Salesforce; maintain complete customercommunication records
• Process and interpret technical data to identify issues and recommend corrective actions.

5+ years handson with machinery such as internal combustion engines, hydraulic systems, or pneumatic devices, or

5+ years working with analytical data using quantitative analysis (data science / engineering contexts acceptable).

Skills

Data Interpretation

Problem Solving

Effective Communication

Technical Skills (Required)

Knowledge of engineering principles, internal combustion engine operations and practices, control system logic, driven equipment, and related processes

• Skills

Technical support, Customer service, Troubleshooting, Help desk support, Help desk

• Top Skills Details

Technical support,Customer service,Troubleshooting,Help desk support,Help desk

• Additional Skills & Qualifications

Location : Houston, TX (Onsite, full time)

Schedule : 3rd shift, Saturday-Tuesday, 2 : 00 a.m.-12 : 00 noon (CT) (customerfacing role)

• Experience Level

Intermediate Level

• Job Type & Location

This is a Contract position based out of Houston, TX.

• Pay and Benefits

The pay range for this position is $25.00 - $30.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Houston,TX.

• Application Deadline

This position is anticipated to close on Nov 21, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.