Vice President, Captive Client Services

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

How you'll make an impact

• Serves as Gallagher Bassett's lead client relationship manager for multiple group captives interacting with Captive Consultants and members of the assigned group captives
• Manages a team of Client Service Managers tasked with delivering the highest levels of member satisfaction and broker service
• Ensures Client Service Managers on their team perform all assigned duties including those related to customer service; meeting and workshop prep and attendance; claim reviews and service issue tracking and resolution
• Attends and represents GB at board of directors' meetings (two annually for each group captive assigned)
• Proactively supports captive team members in overcoming the most challenging member / broker situations
• Ensures appropriate levels of interaction (calls, in-person visits, board and loss control workshop meeting participation) with Captive Consultants, Captives Members and Broker partners
• Ensures growth and development of team members
• Performs annual program stewardship reviews analyzing captive performance across key indicators and identifying opportunities for improved outcomes
• Leads and overseas production on renewals and / or extension of Gallagher Bassett service offerings
• Has robust understanding of group captives and how cost of risk impacts captives / members financial statements and unique attributes, which may hinder solutions (e.g., jurisdictional challenges, shifting and sharing of losses among other shareholders within the group captive).

About You

Required :

Work Traits :

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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve :

Other benefits include :

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.