End-User Support Specialist

Job Requisition ID : 50669

Closing Date : 10 / 20 / 2025

​Agency : Illinois Workers' Compensation Commission

Class Title : INFORMATION SYSTEMS ANALYST I - 21165

Skill Option : Client Services - Information Technology

Bilingual Option : None

Salary : Anticipated Starting Salary $6,952 monthly; Full Range $6,952 - $10,130 monthly

Job Type : Salaried

Category : Full Time

County : Cook

Number of Vacancies : 1

Bargaining Unit Code : RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME

Merit Comp Code :

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Position Overview :

The Illinois Workers' Compensation Commission is seeking a technically inclined individual for the position of End-User Specialist. The right candidate with play a key role in resolving technical issues, configuring devices, ensuring security compliance, and supporting essential software and CRM applications. We're seeking a dedicated professional ready to empower our end-users with seamless technology experiences while helping to safeguard the Commission’s critical digital assets. If you're passionate about IT support and want to make a meaningful impact in a mission-driven public service environment, we want to hear from you!

Illinois Workers’ Compensation Commission offers a robust benefit package including :

Monday-Friday schedule

Health, life, vision, and dental insurance

Paid Parental leave

Pension Plan

Deferred Compensation, and other pre-tax benefit programs

Employees earn (12) paid sick days annually

(10-25) paid vacation days (based on years of service)

Employees earn (3) paid personal days (pro-rated based on start date)

(13-14) paid state holidays annually

Work hours and schedule will be mutually agreed upon by supervisor during the onboarding process.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

Serves as an Agency Technology Service Requestor (ATSR) – Acts as the primary point of contact for technical issues, ensuring prompt resolution and effective communication between end-users and IT support teams.

Manages end-user device setup and configuration – Assists with imaging, setup, and deployment of desktops, laptops, monitors, docking stations, and peripherals to ensure compatibility with the organization’s IT infrastructure.

Ensures compliance with security policies – Implements security configurations, user access controls, and authentication protocols to safeguard sensitive data and prevent unauthorized access. Regularly reviews and updates security settings in alignment with agency guidelines and cybersecurity best practices.

Provides software and system training – Assists end-users in understanding and effectively utilizing agency-specific applications, operating systems, and software tools, including Microsoft Office Suite, Windows 10 / 11, and other products.

Provides agency CRM application support – Assists users with high-level CRM-related inquiries, troubleshooting access issues, and resolving user errors.

Stays current with emerging IT trends.

Performs additional duties as assigned, ensuring alignment with the responsibilities outlined above.

Specialized Skills

Requires a minimum of one (1) year professional experience in an IT support role within a networked environment, including hardware and software installation, troubleshooting, and maintenance.

Minimum Qualifications

Requires knowledge, skill and mental development equivalent to four years of college with course work in computer science or directly related fields.

Requires one year of professional experience in a related Information Technology field.

Preferred Qualifications

Prefers a minimum of one (1) year professional experience in an IT support role within a networked environment, including hardware and software installation, troubleshooting, and maintenance.

Prefers a bachelor’s degree in computer science, Information Technology, or a related field.

Prefers certifications in the following applications, CompTIA IT Fundamentals (ITF+), CompTIA A+, and / or CompTIA Network+.

Prefers a minimum of two years of professional experience displaying superior verbal and written communication skills, with the ability to effectively instruct users, provide technical guidance, and make informed recommendations to management.

About the Agency

Workers' compensation is a no-fault system of benefits paid by employers to workers who experience work-related injuries or diseases. The Illinois Workers' Compensation Commission resolves disputes between employees and employers regarding work-related injuries and illnesses. A case is first tried by an arbitrator, whose decision may be reviewed by a panel of three commissioners. Cases may then be appealed to the circuit court, Appellate Court, and Illinois Supreme Court. Like most court systems, the vast majority of disputes are resolved by settlement.

Work Hours : Monday - Friday 8 : 30am-5 : 00pm

Work Location : 69 W Washington St, Chicago, Illinois, 60602

Agency Contact : Richard Betczynski

Email : wcc.hr@illinois.gov

Phone # : 312-814-6632

Posting Group : Science, Technology, Engineering & Mathematics

This position [DOES] contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

donotreply@SIL-P1.ns2cloud.com

systems@SIL-P1.ns2cloud.com