Bilingual Remote Medical Scheduling Specialist- Patient Access Center

Job Summary

The Bilingual Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. The ideal candidate will be bilingual in English and Spanish.

As a Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you'll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental, and vision insurance, paid time off (PTO), 401(k) with company match, tuition reimbursement, and more.

Essential Functions

• Completes accurate patient appointment scheduling across multiple clinics, depending on assignment.
• Receives inbound communication from clinicians, patients, and staff via phone, text, email, and / or call center platforms to address scheduling needs, and handle urgent or emergent requests.
• Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR.
• Verifies patient demographics and insurance information, ensuring compliance with applicable requirements.
• Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality.
• Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively.
• Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards.
• Bilingual in English and Spanish
• Performs other duties as assigned.
• Complies with all policies and standards.
• This is a fully remote opportunity.

Qualifications

H.S. Diploma or GED required

Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred

1-3 years of experience in scheduling, operations, or healthcare administration required

1-3 years of experience in physician / provider scheduling, patient appointment scheduling, or call center operations

Bilingual in English and Spanish

Knowledge, Skills and Abilities

Proficiency in scheduling software, EMR systems, and Microsoft Office Suite.

Excellent verbal and written communication skills with strong customer service orientation.

Delivers prompt, courteous, and knowledgeable support to customers.

Strong problem-solving skills and attention to detail.

Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments.

Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to : hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http : / / www.chs.net / serving-communities / locations / to obtain the main telephone number of the facility and ask for Human Resources.