Field Property Adjuster

Chubb is looking for an experienced Field Property Claims Adjuster.  This position will be responsible for handling field property claims in Cleveland, OH as well as surround areas.

The ideal candidate will be located in the Cleveland, OH area. This is a field adjuster role that requires conducting physical site inspections of residential and commercial properties to assess damages and determine coverages. The position involves traveling to various locations for on-site evaluations and is not a desk-based role.

Responsibilities

• Ensure onsite inspection are completed of properties to include investigating facts, evaluating damages, and writing estimates.
• Investigate and adjust both personal and commercial property claims with exposures up to and over $500,000.
• Effectively evaluate contract language and identify coverage issues.
• Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.
• Maintain an active file diary to move file toward resolution.
• Recognize and pursue recovery.
• Adhere to all statutory and regulatory fair claims practices.
• Recognize and identify potential fraudulent claims.
• Effectively control the use, work product, and expenses of outside vendors such as IA's, engineers or others involved with the claim.
• Recognize, engage, and oversee additional investigate actions where needed utilizing engineers, accountants, and other expert vendors.
• Effectively evaluate claim facts and negotiate claim settlements.
• Develop and maintain strong business relationships with internal and external customers.
• Successfully contribute to the development and delivery of the team’s goals, objectives and results.
• Supports workload surges and / or Catastrophe Operations as needed to include working overtime during designated CATs.
• Establish and maintain rapport with business partners including insureds, agents, and underwriters.
• Provide excellent customer service skills to a diverse client base that results in more than satisfied clients.
• Conduct site inspections while effectively maintaining ownership of the claim experience including ownership of primary contact with insured and agent, validating coverage, owning the coverage investigation and coverage communication while working with vendors in a remote environment handling claims in the western territory.
• Strong knowledge of first party, personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus. Experience in commercial claims handling would be preferred.
• Must have a minimum of 3 years handling structure, field property claims in a remote environment, conducting site inspections, developing scope, addressing coverage, and writing estimates.
• A 4-year college degree or approximately 5 year equivalent structure, field property claims handling experience required.
• Demonstrated experience successfully working in a fully remote environment.
• Mobile Claims / Estimate / Symbility / CoreLogic or similar estimating platform experience preferred.
• An aptitude for evaluating, analyzing, and interpreting information.
• Excellent verbal and written communication skills.
• Innovative thinker with ability to multi-task.
• Strong customer service skills.
• Working knowledge in Microsoft Office.
• Prior experience handling complex claims with large exposures.
• Ability to work both independently and in a team supportive environment.
• Empowerment to make decisions within your authority and execute company mission
• Must have the ability to secure the Property and Casualty Adjusters license within 6 months of employment.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.