Pickup Clerk

Position Summary :

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions :

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Excel in use of Computer and Technology and changes to training.
• Work with a sense of urgency and safety.
• Acknowledge, assist and appreciate all customers.
• Inform customers of store location of products.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli / bakery / bistro items to customers to ensure they get the products they want and need.
• Use all equipment in deli / bakery / bistro such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Lift and carry heavy items to proper staging area.
• Return product to shelves if not picked up.
• Check product quality to ensure freshness. Review sell by dates and take appropriate action.
• Properly use department equipment while watching for customers and staff.
• Scan orders on a hand help device.
• Report product ordering / shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure extra car when placing items into the customer car.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors / Skills :

Minimum Position Qualifications (est. 12p-9p part-time) :