Customer Service Associate - Full-Time

Description :

About the Opportunity

At FastBridge, we believe that the internet is vital for our daily lives. We offer fast, reliable internet with simple pricing plans and top-notch customer support.

We're on a mission to bring reliable, high-speed fiber internet to areas where residents have been waiting for a future-forward solution like ours. We're not just selling a service; we're empowering communities and enhancing the way people live and work.

Do you enjoy new scenery and not being stuck behind a desk?

We are seeking energetic, friendly, customer-focused, self-motivated individuals to join our sales team and be the community experts on fiber internet. The Direct Sales Associate is a hands-on, in-the-field role where youll meet residents (door knocking). Youll introduce our company, educate potential customers, and represent the FastBridge brand. We provide in-house training, tools, and support to help you master your pitch and convert residents in our serviceable areas to customers.

In this role youll be on a team that works hard and has fun! Were looking for team members who want to be successful and are looking for a career, so well teach you consultative sales techniques that will allow you to drive referrals and that will make you money.

What we have to offer :

Medical insurance

Employer paid dental insurance

Employer paid vision insurance

Employer paid life insurance

Employer paid short term disability

Employer paid long term disability insurance

The ability to accrue up to 3 weeks of PTO per calendar year

The ability to accrue up to 1 week of Sick time per calendar year

8 paid holidays

Responsibilities :

• Engage with prospective customers face-to-face which includes canvassing (door-to-door) using a consultative sales strategy. This includes hanging door hangers and distributing other marketing materials.
• Required participation in local community events, pop-up events, guerrilla marketing tactics, and marketing programs to drive awareness of FastBridge and grow our customer base.
• Be proud advocates of the company and exude the FastBridge brand.
• Explain the differences between FastBridge Fiber and the competition.
• Follow up with customers that have activated to ensure their satisfaction and gain insight and feedback to be shared with the team. Youll also get referrals this way!
• Be proactive in following up on all leads.
• Monitor competition in your area to identify risks, issues, and opportunities.

Schedule : Launch Week :

Monday through Thursday : 11 : 00am- 7 : 30pm EST

Friday : 12 : 00pm- 5 : 00pm EST

Saturday : 10 : 00am-1 : 00pm EST

Non-Launch Week :

Monday through Friday : 10 : 00am-6 : 30pm EST

You are to clock in via the Paylocity website when you are in the territory and ready to begin work. You are to clock out in the territory before you leave to go home for the day.

A 8-hour shift includes 1, 30 minute unpaid lunch break and 2, 15 minute paid rest breaks.

The company does not provide a stipend for meals unless a special exception is made for extenuating circumstances.

Requirements : Qualifications

Compensation details : 20-20 Hourly Wage

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