Mid-Market Customer Success Manager

Mid-Market Customer Success Manager

In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand. Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money. With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.

At Fleetworthy, you're in the driver's seat!

The Mid-Market Customer Success Manager is an individual contributor in the Customer Experience organization, focused on creating a high-quality customer experience and ensuring customers recognize the greatest value possible from the Fleetworthy program. This role requires strong customer-facing experience with the ability to address complex issues and / or facilitate company resources to work on behalf of the customer to drive resolution.

What Your Ride Will Look Like :

• Develops trusted advisor relationships with key accounts and customer stakeholders.
• Resolves, escalates, and manages the resolution of challenging client requests and / or complex account demands.
• Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer's adoption of the Fleetworthy program to the mutual benefit of the customer and Fleetworthy.
• Evaluates client data such as revenue, violation, bypass and toll usage, to prepare relevant and accurate reports and implement action plans as needed.
• Schedules and prepares regularly occurring customer business reviews to set objectives, provide recommendations for program optimization and identify shortfalls in customer engagement.
• Continually seeks and communicates improvements to enhance customer satisfaction.
• Collaborates with the marketing and sales departments to brainstorm new campaigns and obtain Customer Reviews.
• Solicits customer feedback to inform new concepts for products / services; collaborate with the sales team to find new opportunities for account growth.
• Ensures attainment of both performance and activity-based goals on a quarterly basis and proactively engages resources available to achieve them.

Requirements :

What Drives Us to Work Every Day :

Our Core Values We are 1TEAM :

About Bestpass : Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all sizes. Bestpass saves fleets time and money by consolidating payments and providing insight into cost per vehicle. Bestpass, founded in 2001, covers 100% of major toll roads across the U.S., supports more than 30,000 customers, and processes over $1.5 billion in toll transactions annually. Bestpass offers a range of toll coverage options for owner-operators, regional fleets, and national fleets, as well as customized solutions for specific needs.

About Fleetworthy Solutions : Fleetworthy Solutions, Inc. provides DOT safety and regulatory compliance services to commercial fleets that take them Beyond Compliant. Fleetworthy combines exceptional client service, advanced technologies, and more than 40 years of transportation industry expertise to make sure that drivers and assets are truly fleetworthy. The company helps private fleets, for-hire carriers and third-party logistics companies of all sizes surpass compliance of federal, state, and local regulations and streamline processes to reduce costs and mitigate risks.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.