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IT Support Technician
IT Support TechnicianRobert Half • Parsippany, NJ, US
IT Support Technician

IT Support Technician

Robert Half • Parsippany, NJ, US
16 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Summary :

Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.

Responsibilities :

  • CONTACT CENTER SUPPORT
  • CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS
  • COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF
  • MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING
  • HOME OFFICE SUPPORT
  • IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.
  • MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS
  • OVERSEE HOME-OFFICE INVENTORY
  • WHITE-GLOVE EXECUTIVE SUPPORT
  • REMOTE CLINIC SUPPORT
  • PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS
  • EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS
  • GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION

Qualifications :

  • EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)
  • PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS
  • STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT
  • PRINTER TROUBLESHOOTING (HP, EPSON, CANON)
  • NETWORK TROUBLESHOOTING : MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING
  • PHONE SYSTEMS : RJ-11 AND VOIP CONFIGURATION AND SUPPORT
  • FAX : RJ-11 AND E-FAX TROUBLESHOOTING
  • EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES
  • DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS
  • COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.
  • DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.
  • EXCELLENT PROBLEM-SOLVING SKILLS.
  • ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.
  • STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.PC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging, Service Desk, Ticketing System
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    It Support Technician • Parsippany, NJ, US