Implementation Specialist

Job Description

Job Description

The Company

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.

Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple : utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values : lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join us in transforming an essential industry that powers communities across the Americas.

Join SpryPoint : Powering the Future of Utilities .

At SpryPoint, we’re transforming the utility sector with smart, cloud-based solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple : deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.

We’re looking for Implementation Specialists to join our team and help us exceed customer expectations. In this role, you’ll work directly with utilities to implement cutting-edge enterprise applications, ensuring smooth transitions and optimal results.

Long-term, this is a hybrid position . The successful candidate will be required to work from our downtown Atlanta office five days per week during our initial 10 week training period, moving to 3-4 days per week longer term and with additional travel to client sites across North America as needed (up to 25-50% of the time).

What You’ll Do :

• Leading gap analysis sessions to understand our customers needs
• Mapping to-be business processes
• Configuring, testing and tuning the software
• Mapping and assisting with data conversions from legacy systems
• Training end users throughout the project on software functionality and best practices
• Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization
• Collaborate with development & dev-ops teams to influence, design, and validate solutions
• Assist the Project Manager in the creation and review of project documentation, including specifications for customizations
• Support the Sales team and partners with presales activities such as product demonstrations and high-level gap analysis
• Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states

What We’re Looking For :

What You’ll Bring :

Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.

Ready to power the future? Let's talk.

\uD83D\uDCAB Expect More From Your Career at SpryPoint

\uD83D\uDE80 Work your way -   Hybrid environment with an office in downtown Atlanta and flexible working hours

\uD83D\uDCB0 Competitive Total Rewards - Comprehensive compensation package that grows with you

\uD83D\uDCBB Complete Setup - MacBook + $500 to create your ideal home workspace

\uD83C\uDFE5 Total Wellness - Health, dental, vision, and life insurance from day one

\uD83C\uDFDD️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days

\uD83D\uDCC8 Future Security - RRSP (Canada) and 401k (US) matching programs

\uD83E\uDDE0 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

\uD83E\uDDF3 Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a formal background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.