Center Director

Description

Who We Are :

We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.

What You'll do :

As the Center Director, you’ll have the unique opportunity to oversee and be accountable for all aspects of the growing Donor Center—driving performance, building a lean and high-performing team, and ensuring an exceptional donor experience. You’ll be managing the P&L of a site within a hyper-growth organization, managing the day-to-day while providing critical input to Operations team leadership.

Compensation : Up to $100K ($70K - $75K base + up to 35% monthly bonus) + benefits

Travel : 8 weeks of paid training with travel and accommodations provided

Key Responsibilities

• Lead daily operations and strategy by planning and optimizing all processes to achieve donor flow, retention, and operational goals.
• Own and manage the P&L, improve efficiency, and implement action plans to meet or exceed targets.
• Recruit and develop exceptional team members and foster a culture of growth and accountability.
• Ensure compliance and safety – uphold all federal, state, local, and company regulations; partner with quality and facilities teams; lead audits and inspections.
• Communicate and align expectations through regular team syncs and make data-driven decisions to guide your team.

Role Qualifications

Who You Are

A Growth-Driven Leader – You are self-aware and curious, have integrity, and have a track record of growing strong teams

An Empathetic Communicator – You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others

A Reliable Problem Solver – You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented

A Data-Driven Decision Maker – You are metrics driven, have strong logical reasoning and decision-making skills, aren’t distracted by one-offs or edge cases

Who You Are Not :

Someone who isn’t excited to get their hands dirty – while you are hired for a role, our operations are often unpredictable, and we need people willing to jump in where they’re needed.

Someone who doesn’t thrive in an environment of continuous change – we are in a hypergrowth stage, which is unique for this industry. We need people who are excited to be with us on this rollercoaster.

Someone who wants to clock in and clock out. We are looking for team players who care about the impact their site is having on their communities and the healthcare system, which takes a true ownership mentality and often extra hours.

Why Join Parachute?

Parachute is a new kind of plasma donation company that allows individuals to earn money while creating life-saving medicine.

Plasma is used to create medicine that treats chronic illnesses, including immune disorders, liver disease, bleeding disorders, and cancer. Right now, there’s a severe plasma shortage, which is impacting patients’ access to these life-saving treatments.