Salesforce Support Analyst / Contract / Hybrid / Plano, TX

Our client, a leader in financial technology, is hiring for a contract Business Systems Analyst II. This is a hybrid position with 3 days onsite per week in Plano, TX.

50% of the role is focused on supporting Salesforce Reporting, Dashboards, and Analyst Case Queues. 50% of the role is analyzing Salesforce / Operations trends, determining the pain points for reporting / queues to optimize processes.

Required Skills :

• Strong experience with Salesforce Lightning and generating Salesforce reporting
• Experience using Omni Supervisor for monitoring queue's, skillsets
• Exceptional attention to detail to ensure data integrity and accuracy in all tasks
• A strong sense of urgency to address time-sensitive issues and adapt to a fast-paced environment
• Strong analytical and organizational skills with the ability to identify trends, solve problems, and make data-driven decisions
• Effective communication skills to interact with cross-functional teams and convey information clearly.
• Proficiency in WFM tools, spreadsheets, and ticketing systems (prior experience is a plus).

Responsibilities :