General Manager

General Manager (Full-Time)

The General Manager Position contributes to McDonalds success by leading a team of crew to create and maintain the McDonalds Experience for our customers and crew. The store manager is required to exercise discretion regularly and customarily in managing the overall operation of the store.

A majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with JADT Food Group LLC guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following :

Leadership

Setting goals for the work group, developing organizational capability, and modeling how we work together :

Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.

Displays a customer comes first attitude by training and holding the crew accountable for delivering legendary customer service.

Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

Manages with integrity, honesty and knowledge that promote the culture and values of JADT Food Group LLC.

Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store crew to ensure smooth flow of operations.

Provides coaching and direction to the store team to act and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Planning and Execution

Developing strategic and operational plans for the work group, managing execution, and measuring results :

Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.

Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely, and accurately to ensure effective store operations.

Ensures adherence to applicable wage and hour laws for nonexempt crew and minors.

Solicits customer feedback to understand customer needs and the needs of the local community.

Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Labor Scheduling, RDM Development, cash management and inventory management.

Uses discretion in accessing external resources to support store operations and to execute initiatives. Resources include Human Resources, FRED, @MCD and others.

Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

Development & Team Building

Providing crew with coaching, feedback, and developmental opportunities and building effective teams :

Actively manages store crew by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing crew performance using performance management tools to support organizational objectives.

Challenges and inspires crew to achieve business results.

Develops and maintains positive relationships with crew in the organization by understanding and addressing individual motivation, needs and concerns.

Ensures crew adhere to legal and operational compliance requirements.

Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.

Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where the crew are valued and respected.

Required Knowledge, Skills, and Abilities

Demonstrated experience at building community relationships

Ability to communicate clearly and concisely, both orally and in writing

Ability to manage store operations independently

Ability to manage effectively in a fast-paced environment

Ability to manage multiple situations simultaneously

Ability to manage resources to ensure that established service levels are always achieved

Interpersonal skills

Knowledge of customer service techniques

Knowledge of supervisory practices and procedures

Organization and planning skills

Strong operational skills in a customer-service environment

Strong problem-solving skills

Team-building skills

Strong leadership skills, with the ability to coach and mentor others

Ability to plan and prioritize workload

Ability to handle confidential and sensitive information

Core Competencies

Puts the customer first

Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.

Works well with others. Listens and communicates well with others within and outside of McDonalds. Creates a team environment that is positive and productive.

Leads courageously

Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops continuously

Continuously seek opportunities to improve self and others. Leads with trust, honesty, and commitment to hire, coach and develop partners to achieve their potential.

Achieves results

Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

Benefits Offered :

A Generous Paid Time off Plan

Medical, Dental, Vision, + more!

401 K

Tuition Assistance

Free Meals

• .. and more!