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Spanish Bilingual Customer Service Representative

Spanish Bilingual Customer Service Representative

GetInsuredTallahassee, FL
27 days ago
Job type
  • Full-time
  • Remote
Job description

Job Details

Description

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time / Seasonal

  • Spanish Bilingual, plus performance incentives

Requirements

  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 35 mb / s with ethernet
  • Cable / Fiber Broadband Internet  with a hard-wired ethernet connection is required
  • NOT  compatible with mobile internet service providers and / or satellites.
  • NOT  compatible with Wi-Fi internet access or Wi-Fi adapters / extenders
  • For example, T-Mobile is not compatible with our internal systems)

    Qualifications

    Essential Responsibilities

    Inbound / Outbound Calls

    Deliver the highest level of customer service experience consistently

    Manage customer accounts and provide technical support

    Application Data Entry

    Online chat inquiries as assigned

    Interpret and follow defined procedures and policies

    Creative problem-solving skills

    Flexibility and adaptability to changing projects and updates

    Time and task management (multitasking and task prioritization)

    Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams

    Adhere to regulated guidelines for communications via all channels

    Qualifications

    Moderate to Advanced computer skills

    High level of comfort learning new technology

    High level of professionalism

    Excellent verbal and written communication skills

    Comfortable working from home

    Self-motivated and success-driven

    What We Offer

    Paid Training

    Full-Time, Seasonal role

    Performance and attendance-based incentives, in addition to the base pay

    The convenience of working from home

    Collaborative and supportive team environment

    401K Match

    Individual Coverage HRA (ICHRA)

    Paid time off (PTO)

    Preferred Experience (not required)

    Previous experience in customer support or technical support role

    Previous experience with Group and / or Individual health insurance, or the Affordable Care Act

    Previous experience in a Call Center

    Familiarity with CRM systems and practices

    Spanish Bilingual, a plus

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    Customer Service Representative Bilingual Spanish • Tallahassee, FL

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