Billing & Revenue Specialist

Description

Vetspire is a leading provider of AI driven innovative practice management software tailored for veterinary professionals. We empower independent clinics, university veterinary colleges, corporate groups, and all types of hospitals (including GP, urgent care, emergency, and specialty practices) with seamless tools for operations, patient care, and growth. As we expand our footprint in the veterinary SaaS market, we're seeking a detail-oriented Billing & Revenue Specialist to join our team and ensure flawless revenue management.

Role Summary

The Billing & Revenue Specialist will play a pivotal role in our revenue operations, overseeing the end-to-end billing process for our subscription-based SaaS products. This position requires a proactive individual who thrives in a fast-paced environment, collaborating with sales, customer success, and finance teams to drive accurate invoicing, timely collections, and revenue optimization. Success in this role will be measured by reduced days sales outstanding (DSO), high billing accuracy, and proactive support for our multi-channel customer base.

ESSENTIAL JOB FUNCTIONS

• Manage the full revenue cycle, including invoice generation, payment processing, cash application, and reconciliations for SaaS subscriptions, renewals, upsells, and one-time services across independent, university, and corporate channels.
• Prepare and issue accurate, compliant invoices using tools like ERP systems, ensuring alignment with contract terms for various hospital types (e.g., recurring fees for Vet practices, volume-based billing etc).
• Monitor accounts receivable (AR) aging reports, follow up on overdue payments, and execute collections strategies to minimize bad debt while maintaining strong customer relationships.
• Conduct revenue recognition analysis and deferred revenue tracking for multi-year contracts. Collaborate with sales and account managers to resolve billing disputes, process credits / debits, and support deal closures by providing billing forecasts and projections.
• Generate monthly / quarterly revenue reports, KPIs (e.g., ARR growth, churn impact), and ad-hoc analyses to inform executive decision-making.
• Identify process improvements, such as automation opportunities in billing workflows, to enhance efficiency in our growing SaaS portfolio.
• You understand and have experience with web technology and SaaS Software
• You are proactive
• You are persuasive in setting up meetings with decision makers
• You are experienced in forecasting sales targets and ensuring they are met
• You know how to present to and consult with senior level management on business trends with a view to developing new services and sales channels You will have monthly meetings with senior level management and report out on sales targets and metrics

Innovation & Strategy

ESSENTIAL SKILLS