Motor Vehicle Direct Client Service Specialist I

Overview

The Motor Vehicle Direct Client Service Specialist position is based in Bennington, and is responsible for customer service and examiner work for the Department of Motor Vehicles. Duties include conducting road and CDL written examinations. Additionally, the incumbent will process registrations, license renewals, new licenses, duplicates, non-driver identifications, and proper calculation and collection of fees. This is not a remote position and work will take place within DMV offices.

Although the full salary range for this position is provided, new hires are typically made at the salary range minimum.

Who May Apply

This position, Motor Vehicle Direct Client Service Specialist I (Job Requisition #53638) , is open to all State employees and external applicants.

If you would like more information about this position, please contact Layton Durkee at layton.durkee@vermont.gov

Please note that multiple positions in the same work location may be filled from this job posting.

Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries. Due to significant public contact exposure to contagious illnesses is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Occasional trips outdoors when verifying vehicle identification numbers. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Overtime work may be required.

Minimum Qualifications

Two (2) or more years of work experience in a customer or client service role such as retail, hospitality or government that included significant public contact and regular use of computer programs.

OR

Four (4) or more months of work experience in the Vermont Department of Motor Vehicles in licensing or registration meeting proficiency standards set by the Department.

Special Requirements

The incumbent will serve customers promptly and efficiently while maintaining the minimum production level of 3+ transactions per hour with a 1% or less error rate. The incumbent will be proficient in license or registration. The incumbent will be proficient in 2 or more of the job duties referenced on the matrix for aminimum of 4 months showing proficiency. These requirements will be scrutinized by the respective department and supervising managers.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including :

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work / Life balance : 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement : A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.