Market Manager
Our associates celebrate lives. We celebrate our associates.
Responsible for revenue and margin growth as well as operating profit in a defined geographic market. Determines the market's long-term strategy to achieve goals. Communicates strategy and goals as well as new products, services, initiatives, and manages change management. Collaborates with corporate departments to facilitate business solutions. This role requires the selected candidate to reside in or relocate to the Houston, Texas area.
Operations
- Interprets company vision and division strategy in order to develop the market's long-term strategy and financial / operational goals
- Develops implementation and communication plans to align the market with the division
- Reviews market analyses to determine customer needs, pricing requirements, and market growth opportunities
- Coordinates with business development on new product merchandise and service offerings requirements to meet customer needs and demands
- Monitors and assesses the competition's activities, services, and products
- Recommends enhancements to services and products to maintain competitive edge and increase market share & penetration
- Collaborates with corporate sales, product, & pricing departments as needed on operational improvements & efficiencies as well as suggesting new products or services
- Attends community events to promote the company brand and represent SCI
Administrative
Reviews, evaluates, and trends financial actuals to forecastDiscusses with management where financials are trending below targets and collaborates on corrective actionsAnalyzes and trends market territory expenditures to identify potential risks and over expendituresInvolves financial and / or risk department as appropriate for further insight and recommendationsCollaborates with corporate support departments as needed to facilitate financial or human resources needsAdditional responsibilities as requested or assignedPeople Development
Develop a strong, trusting, and reliable teamUnderstand team members career aspirations and provide assignments to develop skills and / or close gapsConstructively address issues and provide tangible and appropriate feedbackApply a proactive and collaborative management style in order to increase employee engagement and minimize turnoverMonitor training and licensing requirements ensuring staff is re-trained / licensed prior to expirationResponsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staffEstablishes pay, recommends pay increases, special pays, and career advancementsDiscipline staff as necessary; writes development plans to close behavior or skill gapsCollaborates with human resources throughout discipline, development, and termination processesRecommends and discusses terminations with leadershipMinimum Requirements
Education
Bachelor's degree in business, finance, marketing, or related discipline requiredExperience
At least ten (10) years' managing revenue growth and operating expenses in the mortuary industry requiredAt least five (5) years managing and developing human resourcesDemonstrated record of accomplishing annual goals and building high performing teamsKnowledge, Skills and Abilities
Clear and articulate communication skillsAbility to prioritize and multi-taskUnderstanding financial implications of decisionsAdaptable to work with various business entities within a local and enterprise-wide cultureAdministrative skills necessary to manage workforce, administrative transactions, and planning / forecasting responsibilitiesAnalytical thinking to weigh pros / cons of solutions in order to make effective and sustainable business decisionsComputer literate and proficient with MS Office, Word, Excel, and PowerPointWork Conditions
Work Environment
Work indoors primarily indoorsLimited amount of local and / or multiple location traveling requiredProfessional dress is required when in contact with families and in business meetingsWork Postures
Frequent, continuous periods of time standing, up 6 hours per daySitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequentlyPhysical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, and phone usageWork Hours
Working beyond "standard" hours as the need arisesTravel up to 30%