Service Coordinator

Position Title : Service Coordinator Engineering Excellence

This position in Indianapolis IN and will be a temporarily remote but will transition into 100% onsite.

Reports To : Customer Service Manager

Status : Full-time Regular position

Category : Office

Location Name : Engineering Excellence Cincinnati

Location Address : 5785 W 74th Indianapolis IN

This is a temporarily remote position the chosen candidate needs to be local to Indianapolis IN as the position will transition into 100% onsite.

Why You Should Join the Service Experts Team

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary :

Responsible for supporting the Sales Team and Installers by maintaining accurate data in the appropriate systems communicating with the customer regarding scheduled calls and follow-up visits. Works closely and cooperatively with both sales and center staff. Communicates with the customer to ensure the customer is informed of scheduled appointments to respond to inquiries and to help to resolve issues and problems. Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants. Work is performed under general direction in accordance with established processes and procedures in a fast-paced constantly changing environment.

What Do We Offer You as a Service Experts Employee

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical / Dental / Vision Insurance programs
• 401(k) Retirement Savings Plan with company-matching contributions
• Life Insurance for you and options you can elect for your family
• Short-term and Long-term disability insurance options that protects you and your family if you are unable to work
• Supplemental benefit programs such as : Legal advice pet insurance health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Key Responsibilities :

Desired Skills and Qualifications :

Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full Time

Experience : years

Vacancy : 1