Talent.com
Director of Advising and Student Success
Director of Advising and Student SuccessUniversity of Mount Saint Vincent • The Bronx, NY, US
Director of Advising and Student Success

Director of Advising and Student Success

University of Mount Saint Vincent • The Bronx, NY, US
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Founded by the Sisters of Charity of New York, the University of Mount Saint Vincent is an academically excellent, authentically inclusive, Catholic and ecumenical liberal arts university. The University combines a strong core curriculum with a full array of majors in the liberal arts and, within the tradition of liberal education, selected professional fields of study.

At Mount Saint Vincent, a student’s education extends beyond knowledge, skills, and preparation for work. We seek the development of the whole person. In the spirit of Vincent de Paul and Elizabeth Ann Seton, we foster an understanding of our common humanity, a commitment to human dignity, and a full appreciation of our obligations to each other.

Job Description :

The Director of Advising and Student Success provides strategic leadership for the University’s advising and student success efforts. The role ensures all student populations—undergraduate, graduate, online, domestic, transfer, and international—receive proactive, high-quality academic and holistic support that promotes persistence, timely graduation, and long-term success. The Director oversees the Advisement Office, leads professional advisors, manages advising systems and technology, and advances data-informed strategies to improve student retention, satisfaction, and completion rates.

Responsibilities :

Leadership & Supervision

  • Lead the operations and strategic direction of the UMSV Advisement Office.
  • Provide ongoing training, supervisory support, performance evaluation, and professional development for advising staff.
  • Implement and maintain a comprehensive advising model that promotes equity, early academic planning, and sustained student engagement across all programs and modalities.
  • Foster a culture of student-centered service, continuous improvement, and accountability.

Student Success & Retention

  • Design and implement innovation-driven retention strategies and support programs.
  • Maintain a student caseload for academic and psychosocial advising, including course planning, registration, financial aid navigation, and resource referrals.
  • Create and update academic profiles, progress reports, and service referrals to ensure timely intervention.
  • Lead re-enrollment and re-engagement efforts for eligible withdrawn students.
  • Work collaboratively with Academic Affairs to support undecided students and promote major exploration.
  • Identify high-risk student populations and coordinate proactive outreach plans to improve persistence.
  • Design and execute new student registration, ensuring proactive advising, timely course enrollment, and successful onboarding.
  • Develop and implement non-registration intervention campaigns for continuing students, using data insights and targeted outreach to reduce melt and drive semester-to-semester persistence.
  • Collaboration & Campus Partnerships

  • Collaborate closely with the Dean of the Undergraduate College / Vice Provost, Dean of Students, Registrar, Senior Director for Admission, Director of Financial Aid, and other institutional stakeholders.
  • Work in partnership with School Deans and Assistant Deans to ensure effective advising coordination and escalation pathways.
  • Ensure strategic alignment between Academic Standing plans and SAP guidelines.
  • Partner with the Dean of the Undergraduate College / Vice Provost on academic plans, withdrawals, and escalated student matters.
  • Ensure grant-funded advising positions remain compliant and well-integrated into departmental operations.
  • Coordinate cross-departmental responses to student concerns to ensure seamless handoffs and holistic support.
  • Design and deploy an annual communication calendar that outlines advising messages by student population, channel, and timing.
  • Participate actively in institutional committees, task forces, and retention-focused initiatives.
  • Systems, Reporting & Metrics

  • Analyze data related to retention, attrition, persistence, academic performance, and student needs; communicate findings to institutional stakeholders.
  • Serve on the leadership team for EAB Navigate and act as the primary point person for system training, reporting, and updates.
  • Track and report on advisor utilization, student appointments, event participation, communication campaigns, and outreach impact.
  • Prepare and present weekly departmental reports to senior leadership (registration trends, credit hour analysis, retention performance, advising indicators, etc.).
  • Use data insights to inform decision-making, strengthen advising efficiencies, and improve student outcomes.
  • Professional Development & Compliance

  • Stay current with best practices, policies, and emerging trends in academic advising, student success, and higher education retention models.
  • Ensure compliance with FERPA and maintain proper documentation and data security protocols.
  • Maintain and regularly update all advising-related forms, materials, and databases.
  • Serve as an advocate for student success across the campus community.
  • Perform other duties as assigned.
  • Requirements

  • Bachelor's degree; Master’s degree preferred, preferably in Higher Education, Counseling, Student Affairs, or related field.
  • Strong understanding of academic advising best practices, student development theory, and FERPA regulations.
  • Proficiency in Microsoft Office and ability to learn and apply new technologies quickly.
  • Three to five years of relevant full-time experience, including one to two years of supervisory experience in academic advising or student success roles.
  • Demonstrated leadership, analytical, and problem-solving skills.
  • Strong interpersonal and written / oral communication skills.
  • Ability to manage multiple projects and meet deadlines.
  • Works well both independently and collaboratively.
  • Must be available for occasional evening and weekend activities.
  • Preferred

  • Experience working with professional, online, graduate, transfer, international, and non-traditional student populations.
  • Familiarity with Degree Works, EAB Navigate, Banner, and Argos reporting tools.
  • Benefits

    Allotted annual salary $85,000 - $91,000

  • Comprehensive health, dental, and vision insurance
  • Flexible Spending Accounts (FSA) for medical and dependent care
  • 100% employer sponsored life insurance, AD&D insurance and Long term disability
  • Retirement plan with employer matching
  • Paid time off, including vacation, sick leave, and holidays
  • Professional development opportunities via Coursera
  • Undergraduate tuition benefits for employees and their dependents
  • Commuter benefits
  • Employee Assistance Plan
  • Create a job alert for this search

    Director Of Advising • The Bronx, NY, US

    Related jobs
    Assistant Director of Student Engagement

    Assistant Director of Student Engagement

    Manhattan University • New York, NY, US
    Full-time
    Assistant Director of Student Engagement.Under the direction of the Director of Student Engagement, the Assistant Director of Student Engagement is responsible for the general oversight and impleme...Show more
    Last updated: 30+ days ago • Promoted
    Director of Alumni Career Services

    Director of Alumni Career Services

    The Juilliard School • New York, NY, United States
    Full-time
    Working as a member of a highly collaborative team, the Director of Alumni Career Services for the Alan D.Marks Center for Career Services and Entrepreneurship is responsible for developing, admini...Show more
    Last updated: 9 days ago • Promoted
    Student Success Center, Director

    Student Success Center, Director

    Cypress Hills LDC • New York, NY, United States
    Full-time
    SSC at Jefferson High School Campus - Brooklyn, NY.With community residents leading the way, the mission of.Cypress Hills Local Development Corporation (CHLDC). Cypress Hills / East New York, where yo...Show more
    Last updated: 7 days ago • Promoted
    Senior Director, Client Success

    Senior Director, Client Success

    PROGYNY • New York, NY, United States
    Full-time
    Thank you for considering Progyny!.This position requires 30-40% travel and is open to candidates.Responsible for leading and managing the. KPIs are met with a focus on client retention and pipeline...Show more
    Last updated: 22 days ago • Promoted
    Director, Customer Success - Enterprise

    Director, Customer Success - Enterprise

    Edmentum • New York, NY, US
    Full-time
    Director, Customer Success - Enterprise.Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access t...Show more
    Last updated: 5 days ago • Promoted
    Director of School Partnerships - Central US

    Director of School Partnerships - Central US

    Parallel Learning • New York, NY, US
    Full-time
    Director Of School Partnerships - Central Us.We are seeking an experienced and driven Director Of School Partnerships to develop and expand Parallel Learnings presence across the Central United Sta...Show more
    Last updated: 5 days ago • Promoted
    Site Director at Hillside Elementary Schools

    Site Director at Hillside Elementary Schools

    Kindercare Education • Closter, NJ, US
    Full-time
    Where first steps, new friendships, and confident learners are born.At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Wo...Show more
    Last updated: 29 days ago • Promoted
    Director, Partner and Community Activations

    Director, Partner and Community Activations

    Players Alliance • Fort Lee, NJ, United States
    Full-time
    Title : Director, Partner and Community Activations (National Nonprofit).Location : Fort Lee, NJ (On Site) Non- Virtual / Non-Remote. Competitive Salary and Excellent Employer Benefits Package.Thank yo...Show more
    Last updated: 24 days ago • Promoted
    SITE DIRECTOR

    SITE DIRECTOR

    SCO Family of Services • Bronx, NY, US
    Full-time
    Location : Bronx, NY 10466, USA.Travel Required : Yes, 50% of the time.Oversees the development of a safe, coherent and therapeutic milieu through the implementation of the program and management of ...Show more
    Last updated: 30+ days ago • Promoted
    Sr. / Director of Customer Success

    Sr. / Director of Customer Success

    Pixalate • New York, NY, US
    Full-time
    Pixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic ("IVT") detection solutions across desktop, mobile web, mobile i...Show more
    Last updated: 30+ days ago • Promoted
    Senior Director of High School Academics

    Senior Director of High School Academics

    Democracy Prep Public Schools • New York, NY, US
    Full-time
    Senior Director of High School Academics.The Academic Team is part of Democracy Prep's Charter Management Organization and works directly with school leaders and the Academics Team to drive scholar...Show more
    Last updated: 30+ days ago • Promoted
    Director, Demand Generation

    Director, Demand Generation

    Modern Campus • Bronx, NY, US
    Full-time
    Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, ...Show more
    Last updated: 20 days ago • Promoted
    Director Business Development Public Power

    Director Business Development Public Power

    Osmose Utilities Services • Bronx, NY, US
    Full-time
    Director of Business Development.We are currently seeking a Director of Business Development for our public power market. This position is responsible for direct sales of all corporate services and ...Show more
    Last updated: 21 days ago • Promoted
    Senior Director of Partner Success

    Senior Director of Partner Success

    Mantra Health • New York, NY, US
    Full-time
    Senior Director of Partner Success.Mantra Health is an award-winning digital mental health provider for colleges and universities. On a mission to make evidence-based mental health care more accessi...Show more
    Last updated: 21 days ago • Promoted
    Executive Director of Employer Engagement

    Executive Director of Employer Engagement

    InsideHigherEd • Long Island City, New York, United States
    Full-time +1
    Executive Director of Employer Engagement.Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York / CUNY.LaGuard...Show more
    Last updated: 30+ days ago • Promoted
    Associate Director of Student Affairs

    Associate Director of Student Affairs

    Columbia University • New York, NY, United States
    Full-time
    Job Type : Officer of Administration.Salary Range : $82,000 - $90,000.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departme...Show more
    Last updated: 30+ days ago • Promoted
    SITE DIRECTOR

    SITE DIRECTOR

    NYC Jobs • Bronx, NY, US
    Permanent
    Administrative Director Of Social Services.Applicants must be permanent in the Administrative Director of Social Services Civil Service Title or be permanent in a comparable title eligible for 6.Th...Show more
    Last updated: 25 days ago • Promoted
    Partnership Manager

    Partnership Manager

    Paper • Bronx, NY, US
    Full-time
    Paper is reimagining how schools support students so that every learner can reach their full potential.Our vision is a world where every student receives timely, personalized, and relevant academic...Show more
    Last updated: 20 days ago • Promoted