Associate Director, Rare Blood Disorders, Patient Services

Job Title : Associate Director, Rare Blood Disorders, Patient ServicesLocation : Cambridge, MAAbout the JobJoin the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.The Associate Director, Sutimlimab Patient Solutions will report into the Director of Patient Services for Rare Blood Disorders. the AD is responsible for the overall patient journey – assessing and implementing services and education, how we can increase the quality and efficiency of these services.

They will need to ensure that we meet the patient preferences for engagement.

They will actively review market research, collect insights from field / case managers and assess data to evolve program offering. This position will be responsible for managing the day-to-day operations of the Sutimlimab Blood Disorders Patient Solutions, including vendor and performance management. This position will also partner with Quality and Compliance and financial programs, to ensure to all members involved in the Patient Support Programs remain compliant to all relevant SOPs. This role will lead projects related to the optimization of the patient and provider support, including management of program SOPs, call guides and workflows, program reporting and metrics, as well and interface with partner support programs such as Copay, PAP, and Case Management.

This is Cambridge, MA, USA based position.About Sanofi : We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main ResponsibilitiesBuild and operationalize best-in-class services to support the rare blood disorders community.Assess service levels and capabilities needed for current services.Ensure compliance with pharmacovigilance monitoring and reporting requirements. Ensure compliance with Sanofi Genzyme policies.Recommend capabilities to scale personalized services.

Identify opportunities to streamline processes, leverage technology and champion continuous improvement.Maintain knowledge management tools, SOPS, workflows.

Ensure approved resources are available to support patient needs.Develops annual contracts for PSP that fall within remit, and manage day to day contract complianceProvide direction and guidance to vendor partner(s) on program structure and day-to-day program operationsDevelop / obtain / maintain approval and training on SOPs related to PSP daily activitiesEnsure PSP members are trained on all applicable requirements and maintain accurate training records per SOPsOversee the monthly reconciliation process for Adverse Event (AE) reporting of vendors providing support to SutimlimabPartner with VENDOR manager to collaborate and understand program utilization of PAP and copay assistanceManage annual budget needed to operate Sutimlimab patient support programsManage multiple patient and provider support program projects that require alignment of internal and external resources within specified timelinesBuild and sustain strong working relationships with key internal stakeholders, including field sales, customer operations, patient access, corporate accounts, commercial operations, business analytics, marketing, legal and financeImplement, monitor and analyze program data / reporting and key performance metricsIdentify trends and present data insights and complex issues in a clear and concise mannerAct as the internal primary point of contact for patient and provider program issues, address and resolve escalated issues, and implement improvements to avoid recurrenceServe as the liaison to the sales and market access teamsLead launch planning for in-house project implementation as applicableBe an active leader on the Patient Services leadership team as we build our best in class patient experience model.

Be a leader for change.Share best practices across different Sanofi Genzyme Patient Services therapeutic areasAbout YouBasic Qualifications5-7 years biotechnology / pharmaceutical experience.

3-5 years management in Pharma Industry Patient ServicesBS / BA degree requiredProject Management Skills a plusCambridge, MA, USA based positionKnowledge, Skills & Competencies / language5+ years of relevant experience in the biotech and / or pharmaceutical industryFamiliarity with patient and provider support services, co-pay assistance, patient assistance programs, specialty pharmacy distribution, REMS and / or case management experienceReimbursement experience in biotech / pharma; hematology or rare disease preferredExcellent analytical, strategic thinking, creativity, and problem-solving skillsStrong communication skills and ability to work with cross-functional teamsSelf-starter who functions well independently and within a teamAbility to work under pressure, in a fast-paced environmentAbility to act with a sense of urgency to identify and address patient, provider and process issuesAdvanced computer skills (Excel, Power Point, Smartsheet and Microsoft Project)Why Choose Us?Bring the miracles of science to life alongside a supportive, future-focused team.Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.#GD-SG #LI-GZ

#LI-Onsite#vhdAll compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.