Patient Representative Coordinator Customer Service Relations

Patient Representative Coordinator

Seeking Patient Representative Coordinator

Full-time, 5 days / week, 8-hour days, flexible hours, no weekends / holidays

Baptist Health Floyd, Customer Service Relations Southern Indiana / Louisville, Kentucky area

Serve as a liaison between patient and hospital staff. Assist patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns. Assist staff in gaining awareness of patients' perceptions of the hospital experience. Assist director in investigating patient concerns and communicating follow up to complainant via phone and written correspondence.

Position / Opportunity Highlights :

• Opportunity to work in a Regional, Non-Profit Hospital
• Opportunity to work with a wide array of patients
• Opportunity to work for an organization that promotes continued education
• Comprehensive evidence-based nursing care

Qualifications :

Baptist Health Floyd is a Pathway to Excellence designated organization. We offer competitive salaries and excellent benefits. We are conveniently located 10 minutes from downtown Louisville at 1850 State Street, New Albany, IN 47150. EOE.