Senior Product Manager, Copilot AI

Overview

As Microsoft AI we are pushing the boundaries of technology.

We are creating unique, beautiful and powerful products that will change lives. A small, friendly, fast-moving team, we support each other to do the best work of our lives, always looking to break new ground, fast. We are proud of what we build, how we build it and that our products will define the AI era. We run lean, obsess about users, and always make our decisions based on the evidence. We ship regularly, so your work will have real and immediate impact. It's a time of huge change in the AI landscape, and this role will put you right in the heart of it.

Being passionate and opinionated about human computer interaction, you will work at the nexus of product and research specifically focused on information retrieval for language models. Your products are the language models that power Microsoft Copilot. You will be responsible for balancing product needs with research priorities, ensuring that Copilot's messages are high quality, factual and safe. You will also be responsible for prioritizing new features and research, identifying gaps, building evaluations, defining metrics and working closely with Engineers, AI researchers and other dependency teams to build and execute product plans. We're looking for someone with an abundance of positive energy, empathy, and kindness, in addition to being highly effective. The right candidate takes the initiative and enjoys building world-class consumer experiences and products in a fast-paced environment.

Microsoft AI (MAI) focuses on Copilot and other consumer AI products and research. We combine world-class AI research together with top notch design and product craft. This role requires a balance of technical skills and effective people management skills.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

By applying to this U.S. Mountain View, CA OR Redmond, WA position, you are required to be local to the San Francisco area OR Seattle area and in office 3 days a week.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Define the end-to-end evaluation strategy for LLM-based product, spanning defining metrics, building datasets, synthesize insights and translate them into actionable steps for product response quality improvement.
• Design and run human evaluations, write evaluation guidelines, and ensure evaluation quality.
• Design and write LLM-as-judge prompts, build and run machine evaluations.
• Collaborate with engineers, and product teams to drive eval implementations and share best practices across the board.
• Partner with data and insights teams to develop scalable pipelines and dashboards to track pre-launch eval performance across all dimensions.
• Own product requirements and roadmaps for internal tools used to run and analyze evaluations at scale.
• Translate evaluation insights into actionable product improvements and inform product quality improvement decisions.
• Monitor trends in product performance, user feedback, and competitive benchmarks to continuously refine evaluation approaches.
• Own key projects, proactively identifying risks and proposing solutions to ensure timely delivery.
• Coordinate Cross-Team Collaboration : Work closely with engineering, data science, and product stakeholders to align on goals, track deliverables, and communicate status updates effectively.
• Embody our Culture and Values

Required Qualifications

Preferred Qualifications

The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here : https : / / careers.microsoft.com / us / en / us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

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