General Liability Claims Manager

Zurich North America is hiring a Team Manager – General Liability to join our team! We are open to hiring talent in one of the following locations :  Addison TX; Schaumburg IL; Atlanta, GA; Maitland, FL; Omaha, NE; OR Overland Park KS

With moderate oversight, leads and directs a team of technical Claims Professionals in Commercial General Liability claims. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff to maximize contributions and drive employee development and operational improvements.

In this role you will be responsible for :

• Drive superior claims results in Commercial General Liability claims of moderate complexity by providing direction, technical guidance, and tracking and reporting on key metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and brokers, and analyzing and resolving quality and customer service problems.
• Achieve best practices by reviewing claims files, identifying trends, and recommending improvements.
• Manage corporate expenses by monitoring file allocations, resources, and other expenditures to ensure appropriateness.
• Ensure compliance with all legal, regulatory, and internal control requirements.
• Provide claims insights to assist business units by collaborating in product development, customer / broker stewardship, and prospect meetings.
• Motivate and lead a high-performance team by attracting, onboarding, recruiting, and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development per the company’s policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
• Protect Zurich´s reputation by keeping claims information confidential.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Basic Qualifications :

Preferred Qualifications :

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed {hourly rate or salary range} for this position is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}.

Job Family :

The combined salary range for this position is {minimum salary of the lower job level and the maximum salary for the higher job level}. The proposed {hourly rate or salary range} for the {position title} is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}. The proposed {hourly rate or salary range} for the {position title} is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}.

Sales Incentive :

The annual variable compensation range, based on performance under the sales incentive plan for this role, is {enter range here}.

This position included a variable component that is based on an individual's performance under the applicable sales incentive plan.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location(s) : AM - Addison, AM - Atlanta, AM - Omaha, AM - Overland Park, AM - Schaumburg

Remote Working : Hybrid

Schedule : Full Time

Employment Sponsorship Offered :  No

Linkedin Recruiter Tag : #LI-MD1 #LI-ASSOCIATE