Desktop Support Technician

This is for a 6+ month contract assignment onsite in Dodgeville, WI. We are seeking a highly motivated IT Sr. Support Technician with a strong focus on Microsoft device management technologies and exceptional people engagement skills. This onsite role in Dodgeville, WI requires a proactive, self-driven professional who thrives in dynamic environments and can deliver outstanding technical and interpersonal support.

The position involves hands-on configuration and deployment of user devices, managing shipping / receiving for remote staff, and providing advanced troubleshooting for issues beyond the Service Desk scope-especially those requiring physical intervention. A collaborative mindset, clear communication, and a can-do attitude are

essential.

Core Responsibilities

• Deliver Level 2-3 support for desktops and mobile devices, leveraging remote and onsite solutions.
• Configure, manage, and troubleshoot Microsoft technologies, including :

o Azure AD / Entra ID

o Microsoft Intune for device compliance and lifecycle management

o Windows 11 Pro / Enterprise

• Support MacOS devices and mixed environments.
• Handle hardware setup, repair, and lifecycle tasks for :

o Windows / Mac laptops and desktops

o Mobile devices, printers, scanners, VoIP phones, conferencing gear

• Provide expert assistance with Microsoft 365 apps (Teams, OneDrive, SharePoint).
• Maintain accurate records in ServiceNow (or similar ITSM platforms).
• Manage asset inventory and ensure compliance with organizational standards.
• Collaborate with users at all levels, ensuring clear communication and positive engagement.
• Identify opportunities to improve processes, efficiency, and user experience
• Additional Skills & Qualifications

Required Skills & Experience

• 5+ years in help desk or deskside support roles.
• Strong proficiency in Microsoft ecosystem (Azure / Entra, Intune, O365).
• Solid troubleshooting skills for Windows 11 and MacOS.
• Familiarity with enterprise-scale device management and networking fundamentals.
• Experience with remote support tools (RDP, TeamViewer, etc.).
• Ability to work independently, prioritize tasks, and adapt to changing environments.
• Outstanding interpersonal and communication skills-able to build trust and rapport quickly.
• Demonstrated initiative and ownership in problem-solving and project execution
• Job Type & Location

This is a Contract position based out of Dodgeville, WI.

• Pay and Benefits

The pay range for this position is $25.00 - $28.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Dodgeville,WI.

• Application Deadline

This position is anticipated to close on Dec 13, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.