Desktop Support

Onsite IT Field Support of a Global Chemical company

The site has about 50-60 users (depending on the day)

assisting network team with swapping switches / access points

migrating lab / R&D pc's to Win11

Perform imaging and other software installations on computers

• Prioritize help tickets properly and communicate updates to users and the support team as

appropriate.

• Record, track, and document the troubleshooting request problem-solving process, including

all successful and unsuccessful decisions made, and actions taken, through to the final

resolution.

• Build strong working relationships with end users to set service level expectations and align

support with business requirements.

• Use proper judgment while complying with escalation workflow to determine problems that

need escalation. Escalate problems (when required) to the appropriate IT teams.

• Identify and learn appropriate software and hardware used and supported by the

organization.

Hardware and Software Requests

• Prioritize end user requests for software and hardware.
• Perform workstation builds including installing and upgrading software, implementing

required software and configuring

systems and applications.

Other Duties and Responsibilities

• Knowledge and understanding of Security requirements in the Corporate and Divisional

Security Policies and adherence with the policies.

• Knowledge of Corporate Human Resource policy and procedure, especially as it relates to

technology usage.

• Skills

Technical support, Hardware, Support, Troubleshooting, Imaging, network support, network troubleshooting, vlan, intune, mdm, Windows 11, servicenow

• Top Skills Details

Technical support,Hardware,Support,Troubleshooting,Imaging,network support,network troubleshooting,vlan,intune,mdm,Windows 11,servicenow

• Additional Skills & Qualifications

willingness to learn

wearing many different hats on service desk

• Experience Level

Intermediate Level

• Job Type & Location

This is a Contract position based out of New York, NY.

• Pay and Benefits

The pay range for this position is $23.00 - $27.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in New York,NY.

• Application Deadline

This position is anticipated to close on Nov 29, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.