Dealer Success Specialist

Job Description

Job Description

BULLFROG SPAS

DEALER SUCCESS SPECIALIST, DEALER SUCCESS

GROUP

COMPANY DESCRIPTION

Our mission at Bullfrog Spas is simple : Create peaceful lives. We look for

enthusiastic people who appreciate our mission and are eager to make it a reality

for our customers and partners. If this sounds like you, you will enjoy it here. For

customers, we realize our mission through innovative products and extraordinary

service. Yet, our mission also applies to our people-and our partners-and we do

our best to ensure everyone involved in our brand feels it. This focus on culture has

helped to make Bullfrog Spas the world's fastest-growing premium hot tub

manufacturer, one of the area's premier brands, and an incredible place to work.

ROLE OVERVIEW

Bullfrog Spas is seeking a driven and relationship-focused Dealer Success Specialist

to join our Dealer Success Group. In this role, you'll support dealer and retail

partners by helping them onboard, ramp up, and succeed in selling and supporting

Bullfrog Spas. Acting as a primary point of contact for assigned accounts, you'll

guide onboarding, promote program and tool adoption, and ensure each partner

has what they need to grow.

This is not just a support role-it's a growth role. You'll also be expected to function

like an inside sales partner : identifying and following up on sales opportunities, reengaging

stalled deals, supporting promotional campaigns, and helping partners

overcome friction in the sales process. Your goal is to drive dealer performance and

keep Bullfrog Spas top of mind through timely outreach, strategic support, and

solution-oriented service.

You'll work cross-functionally with Regional Sales Managers, Channel Marketing,

Accounting, Fulfillment, and other internal teams to ensure each partner has a

consistent and high-impact experience. This is an ideal role for someone who

thrives in a collaborative environment, loves helping others win, and brings

proactive energy to everything they do.

RESPONSIBILITIES

• Partner Onboarding and Enablement : Guide new partners through a structured

onboarding process, ensuring they achieve full readiness through training, systems

setup, and resource alignment.

dealer success, serving as their daily connection and trusted advisor, in alignment

with the strategy set with the Regional Manager.

Dealer Success group, proactively identify and pursue sales opportunities-

including underutilized promotions, lapsed engagement, and potential for

increased orders-to maintain momentum and drive results.

promotions, and technology platforms to drive understanding, usage, and return

on investment.

and internal requests related to orders, shipping, account status, invoices, and

issue resolution. Manage and respond to tickets, emails, and calls in a timely,

professional manner. Investigate issues, gather relevant information, and

collaborate with Fulfillment, Customer Service, and Accounting to resolve concerns

effectively.

performance using data-such as order activity, tool usage, and program

participation-and respond with timely outreach or support.

partner needs, and bring forward timely insights and recommendations to the

Regional Sales Manager and Dealer Success team to collaboratively support dealer

success.

health, communications, and performance metrics using CRM and reporting tools.

REQUIREMENTS

sales, or retail / wholesale partner support.

plus.

HubSpot, NetSuite).

learning tools.

KEY SUCCESS METRICS

MISCELLANEOUS

As part of a growing Dealer Success team, flexibility and willingness to contribute to

special projects, events, and department-wide initiatives are expected.

SCHEDULE

JOB TYPE AND BENEFITS

Utah (or remote, as applicable)

Dental, Voluntary Life Insurance, Flexible Spending Account, 401k, product

discounts, and paid time off

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